Visitor Relations Spec C - Job ID#205504

Call Center/Customer Service

Visitor Relations Spec C - Job ID#205504 Mukilteo, WA Posted: 4/17/2024

Job Description

Job ID#:

205504

Job Category

Call Center/Customer Service

Position Type

Associate - W2

Duration

26

Shift

1

PDS Defense, Inc. is seeking a Visitor Relations Spec C in Mukilteo, WA.

Visitor Relations Tour Guides serve as brand ambassadors, and are responsible for learning and presenting detailed content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Company Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits.

In addition to giving tours, responsibilities involve research, training, and other tour related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

Basic Hiring Criteria:

• Typically 4 or more years' related work experience in a role which required strong customer service and communication skills.

• Typically 1 or more years' experience with a role that requires presenting, training, teaching, or acting in a client facing environment.

• Public speaking.

• Leading Tours.

• Presenting.

• Successful training completion is a contingency of this assignment

• Engages customers proactively. Creates a positive impression of The Company, reflecting values in all activities and in all contact with the public.

• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.

• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.

• Facilitates interactive experiences with general public, groups and event guests as requested.

• Proactively addresses and/or reports safety issues or concerns.

• Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.

• Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.

• Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all company and Brand Experience policies and procedures.

• Is gracious and hospitable at all times.Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.

• Proficient with ticketing system and functions, and other locations as trained and assigned.

Preferred skills:

• Six months experience giving public tours and/or public speaking while representing a brand.

• Six months experience with technology related to events, exhibits, or POS.

• Proficient with Microsoft office tools.

• Experience working in a team environment.

• Proven reliability, punctuality and regular attendance.

• Ability to retain information quickly.

Job Requirements

Minimum Security Clearance

No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

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VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled