Visitor Relations Spec B - job ID#205469

Call Center/Customer Service

Visitor Relations Spec B - job ID#205469 Mukilteo, WA Posted: 4/16/2024

Job Description

Job ID#:

205469

Job Category

Call Center/Customer Service

Position Type

Associate - W2

Duration

26

Shift

1

PDS Defense, Inc. is seeking a Visitor Relations Spec B in Mukilteo, WA.

The Visitor Relations role facilitates guest engagement throughout the Future of Flight facility and public tour route, including ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits.

Visitor Relations team members serve as ambassadors for gallery exhibitions and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing detailed, accurate information about products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will assist customers with online, phone, and point of sale ticket transactions for tour and event offerings, while also resolving customer issues as they arise. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

Required Skills:

• Typically 1 or more years' related work experience in a role which requiredstrong customer service and communication skills.

• 1+ years background in collaborating within a team setting.

Preferred Skills:

• Six months of work experience with technology related to ticketing point of sales.

• Three to six months of prior experience with Future of Flight is a plus.

• Six months of sales experience with upselling experience.

• Experience in client-facing roles working in a team environment.

Job Requirements

Minimum Security Clearance

No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

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VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled