Vice President of Operations

Overview

Vice President of Operations-Senior Leadership Opportunity with an industry leader!

Region includes: TX, LA, KS, MO, OK and AR-must reside in TX

Multi State and Multi Site senior living operations experience required. This VPO role oversees 120 plus business units of various sizes and levels of care.

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.

Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:

• Tuition Reimbursement

• Pet Insurance

• Adoption Reimbursement Benefits

• Variety of Associate Discounts

This is an incentive based position, which may include bonuses, incentive or commission plans.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Responsibilities

Responsible for running operations and developing medium-term improvements which impact the organization. Manages and directs the operations of a group of communities within a geographic region, under the direction of a Division Vice President (DVP). Oversees a revenue of $90-$150 Million.

• Monitors regional community operations through review of financial statements, sales and activity reports, and other performance data and reports these results to the Division Vice President (DVP) and Executive team. Reviews operational audits to ensure compliance with established quality and productivity standards. Assesses productivity and goal achievement and determines areas needing cost reduction and program improvement. Helps evaluate the feasibility of new or revised systems and procedures. Assists management team with problem solving and productivity improvements and empowers implementation of solutions.

• Works with regional and community management to implement sales and marketing activities and strategies to maximize occupancy.

• Leads the regional and community operations teams in the evaluation and approval of all business plans and operating budgets addressing improvement of occupancy rates and penetration of services to ensure feasibility and profitability. Participates in and partners with Marketing and Development in the research and pilot studies relating to new ancillary ventures. Proactively manages, controls, and approves capital expenditures. Partners with Marketing and Finance to assess and balance company profitability goals with operating resources.

• Partners with executive staff to ensure quality and enhance operational performance of communities, discuss issues of significance and impact for operations, and confer to resolve problems. Seeks and provides advice and feedback. Initiates needed actions as appropriate.

• Plays key role in the effective communication and interfacing with community management on operational issues and ensures that the Regional Director(s) performance meets expectations.

• Selects, develops, leads and retains a regional operations team that will successfully achieve operating objectives and initiatives according to company culture and beliefs. Through example, inspires and motivates performance. Visits communities routinely. Coaches staff as necessary to maintain high standards of quality care, financial accountability and business growth. Addresses organizational design and reporting relationships to prepare and respond adequately to changes and growth.

• Discusses issues of significance and impact for regional community operations with appropriate associates in the Finance, Human Resources, Information Technology, Marketing/Sales, and Quality Improvement Departments. Seeks and provides advice and feedback. Initiates appropriate and needed actions.

• Partners with regional and community operations teams to oversee the overall health and safety program and practices for the region and maintain a safe environment for the residents, associates and families.

This job description represents an overview of the responsibilities for the above referenced position. It is intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and ExperienceBachelor's Degree in Healthcare, Gerontology, Business or related field required. Minimum of eight to ten years experience in Operations, Marketing, Financial Planning and Human Resources in a management role required. Experience in all aspects of senior living communities, with independent and assisted living, Alzheimer's care, and skilled nursing care is preferred; or equivalent combination of education and experience.

Certifications, Licenses, and Other Special RequirementsFrequent car travel requires the incumbent to possess and maintain a valid driver's license. Ability to work some evenings/weekends and travel frequently by air or car.

Management/Decision MakingUses independent judgment to establish procedures and overall strategic direction that may affect a community, multiple communities, industry sectors and/or functional disciplines. Solves the most complex problems that require understanding and evaluation of impacts on the organization.

Knowledge and SkillsPossesses extensive knowledge of a professional discipline and maintains extensive theoretical business and industry knowledge. Provides overall leadership and direction to the business at the regional or divisional level. Knowledge of state and federal regulations affecting or directing the delivery of Retirement and Assisted Living services and operations, including the knowledge of Medicare and Medicaid regulations and processes. Advanced knowledge of Administration and Management to include knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources. Comprehension and application of complex Financial, Economic, Accounting, Marketing, Sales, Human Resource, and Information Technology issues and concepts to operating concerns to ensure legal, efficient and productive operating results for the residents and the corporation. Ability to effectively listen and communicate verbally and in writing. Ability to present complex ideas impacting a wide audience. Ability to inspire and motivate performance of subordinates and promote honesty, trust and respect. Ability to effectively manage time, tasks and projects. Ability to critically review and assess processes, problems and operations to determine creative improvements and solutions. Ability to make difficult judgments and decisions impacting large numbers of residents, associates and shareholders. Ability to resolve conflicts and obtain financial fairness through effective negotiation. Ability to assess and understand customers' expectations, needs and circumstances.

Physical Demands and Working Conditions

• Standing

• Walking

• Sitting

• Reach with hands and arms

• Stoop, kneel, crouch crawl

• Talk or hear

• Ability to lift: up to 10 pounds

• Vision

• Requires interaction with co-workers, residents or vendors

• Requires Travel: Frequently

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$174,900.00 - $227,136.60 / year

Job LocationsUS-TX-Fort Worth | US-TX-Austin | US-TX-San Antonio | US-TX-Dallas | US-TX-Houston

CategoryCommunity Operations

Sub-CategoryOperations Mgmt/Leadership

Position Type (Portal Searching)Regular Full-Time

Shift1st Shift

ID2024-246292

Location : NameFort Worth, Texas 76006

Location : LocationUS-TX-Fort Worth

Work LocationOn-Site