Technical Support Representatives

Job Description

Insight Global is looking for a Technical Support Representative. This role will require you to provide technical support to an enterprise customer. You will be responsible for working through tickets, troubleshooting layer 1 and 2 network issues, and escalating any related issues that you are not able to resolve. This position requires that you have great customer service, can handle a fast-paced environment, and are willing to learn. This role is fully onsite in Melbourne, FL and requires you have the ability to obtain a Public Trust.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

5+ years of experience in a technical support role (help desk, service desk, NOC Tech, etc.)

Inbound and outbound calls/emails experience

Great customer service

Experience working with any ticketing system

High school diploma or equivalent

Ability to obtain a Public Trust

Must be willing to work 2nd or 3rd shift as needed Telecommunications experience

Willing to learn or experience with TDM

Network troubleshooting experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.