Systems Engineer (Salesforce Support Engineer)

Some of what you'll be doing:

As a Systems Engineer, you will be responsible for Designing, Implementing, and Supporting complex Enterprise Systems critical for the operations of various Port of Seattle business units and the Public. In addition, the Systems Engineer also partners with Business units to provide Technology Guidance and mentorship to other Information and Communications Technology (ICT) teams.

• You will lead the system design process by working with various ICT Engineering teams, Business Units, and External Vendors to develop System Architecture using Technology standards and Industry best practices. (System Support)

• You will work with the project team, external vendors, and business units to deploy, configure, and maintain technology platforms and enterprise systems.

• You will proactively monitor systems to identify and resolve issues and provide on-call support twenty-four hours a week to recover systems from critical failures (rotating schedule with the other team members).

• You will work with ICT Engineering teams to build automated deployments and environments using CHEF Azure DevOps.

• You will monitor and alert failures of Pre-Production and Production environments and automate recovery of application failures using scripts (Linux Shell scripting, PowerShell, and Python) and monitoring tools like SiteScope/Nagios.

• You will provide technical support and mentorship to other ICT teams, Vendors, and POS Business teams on using industry best practices, technology standards, and requirements (Technology guidance and consultation).

• You will develop and implement processes, standards, and best practices and evangelize to other ICT Teams, POS Business Units, and Vendors (Process design and implementation).

• You will participate in the system procurement process and provide technical guidance to select systems that fit the POS standards (System evaluation).

Who you are:

• Experienced - You have three (3) years of experience implementing and supporting Enterprise Systems. Additionally, you have a working knowledge of Network, Server, and Technology Platforms and tools, as well as experience writing scripts to monitor and recover systems including deploying web-based multi-tier systems.

• Desired - We hope you have a Bachelor's or Master's degree in computer science, engineering, or related discipline, and five (5) years of advanced knowledge in technology. Additionally, you are an expert in a wide breadth of technology, tools, and software methodologies.

• Committed to Equity - You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.

• Knowledgeable - You have a working knowledge of Windows and Linux Server Technologies and Virtualization (VMWare), and understand different Networking Protocols and Services such as Firewall, TCP/IP, DNS, DHCP, Active Directory, and SNMP. You know one or more programming languages such as .NET (C#, Visual ~~~), Java, Python; one or more scripting languages, such as PowerShell or Shell scripting, and knowledge of the following technologies, software tools, and SaaS Platforms: Container technologies (Docker, Kubernetes, or others), Database Platforms (MySQL, SQL Server, Oracle, or others), SharePoint, BizTalk, WebSphere, and Salesforce Administration and Development.

• Multi-Tasker - You are able to multitask as a resource on multiple projects. You offer strong skills in collaboration and have the ability to work well individually, or in a group setting to work towards a common goal.

• Effective Communicator - You are very skilled in verbal and written communication techniques and can effectively work with clients at all levels of the organization.

• Critical Thinker - You possess strong critical thinking and problem-solving skills and have the ability to learn and adapt to unfamiliar technical environments fast and effectively.

• Adaptable - You can adapt to changing technologies by learning new Software tools and emerging technologies. You are a self-motivated engineer with an aptitude to self-learn and bring creative and innovative ideas to the team.

• Organized - You possess strong organizational skills to manage activities and respond to daily interruptions while staying focused on current projects. You have a high level of time management skills.

What else you need to know:

• Work Schedule - Your regular work schedule will be Monday - Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week). Slightly more flexible start and end times are available in this role.

• Work Environment - This work will occur in a hybrid remote/in-office setting at Management's discretion.

• Washington State Residency Requirement - Employees must establish a residence in Washington State within 30 days of their first day of employment and maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible for telework, work performed while teleworking must be performed in Washington State.

• Security Requirements - As a successful candidate, you must pass a Transportation Security Administration (TSA) background check and a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

• Security Requirements - In this role, you will be required to access Port of Seattle Police Department equipment, office locations, systems, and/or vehicles. In compliance with Federal and State laws, as the successful candidate, you will be required to pass a Criminal Justice Information Services (CJIS) criminal history background check.

• Grade Review - The pay range and grade for non-represented positions are under review and subject to change as part of the Port's work to implement a new pay program. This review is intended to ensure that positions are aligned with the new program that will be implemented in early 2024.

Why you'll love it here:

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port's mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle's website. If the position is represented by a union, please refer to the " Collective Bargaining Agreement " or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare - Medical, Dental, and Vision Care with options that work for you and your family.

• Paid Vacation - Just about four weeks per year that increases with tenure to rest and rejuvenate.

• Paid Sick Leave - At least one hour of sick leave for every 40 hours worked.

• Holidays - More than ten days per year to celebrate with family and friends away from work.

• Pension/Retirement Plans - A pension and additional savings plans to prepare for your future after the Port.

• Getting to Work - From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work from home.

• Parental Leave - Six weeks of paid leave to spend with new additions to your immediate family.

• Development - From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.

• Equity, Diversity, and Inclusion - The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees - regardless of race, gender, and other identities - succeed and reach their fullest potential.

• Work-Life Balance - We provide the resources to help you create habits to be healthy and balanced.

• Mission Driven - We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Why the Port of Seattle:

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here .

Our vision is to create a Port that mirrors - throughout its breadth of operations and services and within its leadership - the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity .

Location: Seattle Tacoma International Airport

Organization: ICT Product Engineering

Employee Status: Regular

Schedule: Full-time

Posting Expires: Jun 7, 2024, 11:59:00 PM

Minimum Salary: 92,914.00

Midpoint Salary: 139,381.00

Req ID: 002278

The Port of Seattle is an equal opportunity employer that values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances. To help comply with all state and federal requirements, we appreciate you voluntarily answering the questions below. The information on this form will be kept confidential. Click ~~~ for definitions and descriptions of the categories referenced below regarding Ethnicity and Race. Click ~~~ for information and definitions of the categories referenced below regarding Protected Veterans status.