• Specialized Travel Consultant

    American Express Global Business Travel Albany, NY 12260

    Job #2314098484

  • The Group Air Travel Consultant at Ovation Travel is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counsellors provide exceptional traveler care, first call resolution and the highest quality of customer service to Ovation corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

    The role will form part of a highly skilled team of Corporate Travel Counsellors located virtually from home.

    Key Responsibilities:

    • Operating 12pm - 9pm ET Monday-Friday

    • Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other GBT work, including other GBT customers when directed to do so by Ovation leadership.

    • Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Sabre.

    • Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers whilst ensuring adherence to the customers agreed travel policy and requirements

    • Complying with all legal standard requirements, which include mandatory training, compliance and sanctions

    • Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back office systems and servicing platforms.

    • Express enthusiasm and energy within the organization and always act according to company ethics, values and Compliance guidelines.

    Location

    United States - New York - Virtual Location

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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