Senior Manager - IT Platform Engineering

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Senior Manager of Platform Engineering will manage a team of highly technical engineers and platform architects who work closely with Engineering, Security, Enterprise Architecture, Shared Platforms, Application Development and Operations teams to support and enable tooling, controls and processes for driving secure and continuous delivery through SDLC automation. Good understanding of institutional operations practices and modern enterprise application development will be critical to deliver the enablement and enforcement capabilities that create the ecosystem for structured code releases and infrastructure provisioning changes with quality gates to deliver reliable, secure and optimized business capabilities for the organization. Strong leadership experience managing people, process and technology at enterprise scale.

• Establish a CoE with collaborators from architecture, engineering, security, app dev and shared platforms teams to bring in new thinking, tools and frameworks to accelerate software development

• Define and own product backlog based on the feature enhancements from the product roadmap and user community feedback and lead the execution

• Develop and own the product roadmap for the artifacts to be used by all roles in SDLC for delivery business capabilities, guided by industry research and feedback

• Define and prioritize feature enhancements for enterprise capabilities as well as supporting specific portfolio/business unit needs

• Champion recommendations for continuous improvement to offer competitive advantage for development teams to build applications on the platforms supported

• Create a community practice to drive adoption of standard processes widely

• Collaborate with the enterprise collaborators in defining strategy, standards and policies for various platforms and create an execution plan for it

• Engage QA teams to define and implement automated test plans for the certifying the automation, template, artifacts that are published for enterprise use for software delivery

• Set up a product support organization to provide post deployment support and discretionary support

• Partner with the solution delivery team to drive adoption of the products and to provide extended support

• Lead a multi-functional team of engineers, architects, developers and others

• Mentor, develop, and encourage team members to achieve their project and personal goals to develop and sustain a strong team

• Define operating model through center of enablement for governing and managing platform products

• Define RACI for various personas in enterprise architecture, operations, platform engineering, DevSecOps and security teams

• Establish critical metrics and measure performance against the objectives to report and to drive compliance

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in Computer Science, Information Technology or Engineering

• 9 + years of experience in IT industry including:

• 4+ years of experience in leadership

• 4+ years of experience as a Platform Engineering and/or DevSecOps SRE roles

• Operational experience with automation, orchestration, virtualization / public cloud, release pipeline, metrics collection, and clustered computing technologies

• Proficiency in cloud services such as AWS, Azure, or Google Cloud Platform

• Experience with infrastructure as code (IaC) tools like Terraform or CloudFormation

• Knowledge of containerization and orchestration technologies such as Docker and Kubernetes

• Understanding of DevOps principles and tools like Jenkins, Git, Harness and Ansible

• Experience with network fundamentals and security standard processes

• Deep understanding of scripting languages - Python, Javascript or Go

• Extensive experience in defining solution architecture and complex integration architecture for large enterprise applications and systems

• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Industry-recognized certifications such as AWS Certified Solutions Architect or DevOps Engineer, Google Cloud Certified Professional Engineer, or Microsoft Certified:

• Azure Solutions Architect Expert or DevOps Engineer Expert, preferred

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact ~~~ to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT