Senior Manager Facilities

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

REI is seeking a Sr. Manager of Facilities to lead the facilities management organization to providing service support to our network of retail stores. This job contributes to REI's success by setting the facilities strategy for the department and managing the facilities team including financial oversight of all repair and maintenance (R&M) programs for REI's fleet of retail locations. The Sr. Manager of Facilities is responsible for the strategy and management of R&M programs across both owned and leased properties ensuring maintenance, and other services are completed in a first-class manner by support staff, contractors, as well as Landlords and their vendors. Responsibilities include day-to-day oversight of facilities issues across the portfolio, auditing service vendor performance metrics, and ensuring regularly scheduled preventative maintenance (PM) programs are delivered by support staff in accordance with established standards (e.g., Janitorial, HVAC, Elevators, and Landscaping). The Sr. Manager of Facilities is also responsible for the Capital Reinvestment Strategy ensuring that asset replacements and store renovations are completed on-time and on-budget. This role is a critical partner across the organization, thinking strategically and acting decisively while inspiring the team to drive optimal results and continuous business process improvements. Models and acts in accordance with REI's guiding values and mission.

Leading the Way (team leadership, coaching and development responsibilities for this "manager of staff")

• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.

• Supports the implementation of Co-op programs, procedures, methods, and practices to promote REI key strategies.

• Challenges and inspires employees to achieve business results.

• Ensures employees adhere to legal and operational compliance requirements.

• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.

• Conducts and ensures the completion of performance reviews.

• Provides coaching, direction, and leadership support to employees to achieve department, Co-op, and customer results.

• Monitors operational statistics, reports trends, variances, and issues, and takes appropriate action.

Your Planning & Navigating Requirements (the plans the job is responsible for creating and executing, and how the job ensures they are implemented)

Key Responsibilities:

This role requires thorough expert knowledge of Facilities Management practices. The ideal candidate applies advanced principles, theories, concepts, and strategic thinking and is able to teach, train, and lead others. They use significant expertise and high judgement to deliver against strategic organizational wide goals often working cross divisionally. They are able to effectively influence and negotiate solutions when the path forward is unclear, and they are able to make trade-offs when evaluating opportunity vs. available resources.

Functional Responsibilities

• Develops and tracks annual facilities-related capital and expense budgets for all retail locations, including repair and maintenance, preventative maintenance, and Capital Improvements.

• Directs strategic planning activity for the Facilities team leading employees to identify and prioritize goals.

• Oversees the Facilities Management program for the Co-Op.

• Oversees capital reinvestment delivery across the portfolio of open stores.

• Negotiates business terms to assure timely and cost-effective delivery of products and services to internal customers and external business partners.

• Sets the strategy for service provider contracts to ensure accuracy of budgets and deliver cost savings opportunities.

• Owns service vendor performance in accordance with the contracted standards, SLAs, and established cost labor rates and drives strategies for continuous improvement including leading quarterly business reviews.

• Manages the strategy and execution of the preventative maintenance, contract services and repairs program for the entire portfolio of REI stores.

• Ensures that all projects and work orders are prioritized according to service level agreements and support scope, timeline and quality objectives.

• Sets the standards for how to prepare and deliver monthly, quarterly, and annual reporting to Director, Finance, and Divisional Vice Presidents.

• Provides regular auditing for facilities tickets in REI's facilities management platform (Service Channel) ensuring prioritization, dispatch, and resolution of repairs meet established SLAs.

• Continue development of Service Channel as a robust reporting and cost saving tool for use across the organization.

Your Job's Reach & Risk (level of impact to financial and/or staff resources)

# of Employees Directly Supervised:

6-8

# of Stores in Fleet:

+180 stores

Annual Controllable Operations Budget

$15-20M

Annual Controllable Capital Budget

$15-30M

Responsibilities and Qualifications

• BS/BA or advanced degree in Construction Management, Facilities Management, Engineering or Architecture preferred.

• 10+ years Facilities Management experience, preferably in a retail environment.

• Expert knowledge of retail facilities, store construction processes and equipment including HVAC, elevators, lighting systems, roofing systems and general building structures.

• Successful record managing a portfolio of retail facilities and repair/renovation capital projects including infrastructure projects.

• Ability to manage geographically diverse teams delivering concurrent projects working remotely.

• Advanced skills in establishing and maintaining budgets, schedules, and deadlines, prioritizing, and managing resources to accomplish goals.

• Strong organizational skills with high attention to detail with experience working in a fast-paced, ambiguous environment.

• Fosters a strong mutually supportive work environment where people can do their best work.

• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.

• Considers the ultimate impact of decisions and actions on internal and external customers.

• Up to 30% of schedule requires domestic travel.

• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.

• Creates a strong, mutually supportive work spirit and culture where people can do their best.

• Strong communication skills both written and oral.

• Advanced experience with computers and software like Word, Excel, and Outlook.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (~~~/) for a detailed overview of benefits plans by employee profile.

Pay Range

$122,800.00 - $208,700.00 per year