Highmark Health • Pittsburgh, PA 15222
Job #2683940430
Company :
Highmark Health
Job Description :
JOB SUMMARY
*This is a hybrid role requiring 3 days a week in office
Responsible for timely issue response, investigation and resolution regarding a wide variety of employee matters. This includes counseling employees and management team members on performance and conduct, policy interpretation, discipline/corrective action and internal investigations, and doing so in such a way that business objectives are supported, risk to the organization is mitigated, and working relationships between management and employees remain effective.
Also responsible for investigating and responding to third-party charges, identifying employee morale issues, concerns and trends; and, when appropriate, escalating issues, concerns and trends to employee relations management, HRBP team members and/or other human resources leadership. Suggest modifications to human resources policies and practices to enhance all employees' opportunities to contribute to business goals and objectives.
ESSENTIAL RESPONSIBILITIES
Respond to, investigate and resolve a wide variety of employee matters. This includes educating, coaching and counseling employees and management on policy, procedures and practices; making recommendations on discipline/corrective action.
Conduct internal investigations and craft written responses to third-party charges and inquiries with consultation from the law department.
Participate in and/or lead ad-hoc projects supporting department and business objectives.
Other duties as assigned or requested.
REQUIRED EDUCATION
Bachelor's Degree-
Substitutions
Experience as a human resources generalist or experience with employee/labor relations
PREFERRED EDUCATION
EXPERIENCE
Minimum:
Preferred:
Demonstrated experience leading collaborative, peer-based project teams
Demonstrated experience participating on project teams
Policy and procedure review, writing and re-writing
Experiencing supporting multi-site and remote employees
KNOWLEDGE, SKILLS & ABILITIES
Extensive knowledge of employment and labor laws, regulations, caselaw and their application in a large, multi-site, multi-state environment
Ability to absorb and apply new learning, particularly related to company culture, policies, procedures and practices
Excellent verbal and written communication skills. Able to influence outcomes with patience, tact, follow-through, professionalism and confidentiality
Ability to problem-solve "people conflict" issues at all levels of the organization
Ability to balance the tension between thoroughness/attention-to-detail and efficiency
Ability to work in a work environment that is fast-paced, customer-focused, results-oriented, collaborative and highly-matrixed. Ability to recover quickly from interruptions to resume focus on priority tasks
Able to work well as part of a collaborative team, which includes being flexible and able to place the needs of the team or organization above their own personal interest
Able to navigate and collaborate in web-based environments such as SharePoint and Intranet portals. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
REQUIRED LICENSURE
PREFERRED LICENSURE
PHR, SPHR certification
TRAVEL REQUIREMENT: 0 - 25%
PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS
Position Type:
Office-Based
Office-Based Positions
An employee in this position works in an office environment. The position frequently requires the employee to communicate effectively with others both inside and outside the workplace (e.g., in person, via telephone, via email). The employee must be able to understand, interpret and analyze data, solve problems, concentrate, and research, use available technological resources and systems (e.g., computers and computer programs), multi-task, prioritize, and meet multiple deadlines to complete essential tasks. The employee generally works in a fast-paced and frequently stressful environment, must attend work on a regular and reliable basis as well as adhere to all workplace policies, and may be called upon to work outside regular business hours.
Teaches/Trains others regularly - Occasionally
Travels regularly from the office to various work sites or from site-to-site - Rarely
Works primarily out-of-the office selling products/services (Sales employees) - Never
Physical Work Site Required - No
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( ~~~ )
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California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J242214
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