Scheduling Manager (Maternity Leave)

We are looking for an experienced Scheduling Manager to cover a 1-year contract for a maternity leave. This role begins in July; however, we are looking for someone to start before that to ensure proper training and knowledge, so they are able to begin the role in July.

Overview: As a Scheduling Manager (9AM-5PM Monday to Friday) for the Peel Region, you will be responsible for independently managing, establishing, maintaining, and reviewing work schedules. You would match available guards to posts, notify employees of schedules and changes and control costs through the implementation of effective scheduling strategies.

Securitas, a global leader in the security industry, has been providing security services since 1899. With over 7,500 employees in twenty-four offices across Canada and 350,000 employees globally, we possess the experience and knowledge to offer a broad range of services including: Leading Technology Solutions, Remote Guarding, On-site and Mobile Guarding, and Investigations.

Key Job Duties:

• Communicate and consult with District Management, Supervisors, Security Guards & Field Supervisors across the GTA to provide after-hours support with various operational issues.

• Always maintains site coverage; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, call- offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts.

• Function as first point of contact for inquiries, provide resolutions, as well as confirming the health & Safety of Security guards in the GTA.

• Escalate issues as appropriate, including unsafe working conditions.

• Providing documentation and corresponding with Clients and Securitas personnel via email.

• Prompt and accurate data entry for applications such as Oracle for accurate timekeeping, payroll, and billing data

• Maintains current knowledge of site contracts and requirements of Security Guard training, availability and time worked.

• Coordinates the daily schedules and assignments of supervisory staff, briefs supervisors on changes to post schedules and new Security Guard schedules.

• Advises management of openings as they occur; matches Security Guards with site requirements and qualifications.

• Recommends removal of Security Guards from posts based on client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.

• Administers progressive discipline when necessary and notifies Human Resources of further disciplinary action.

• Maintains records of Security Guard qualifications, certifications and training and coordinates on-site training requirements with Site Supervisor to meet client needs.

• All other duties as assigned.

Requirements:

• College diploma in a related discipline or equivalent.

• Minimum of two (2) plus years of related experience.

• Knowledge of the security industry and/or scheduling is required.

• Solid planning and organizing skills.

• Experience working in a unionized environment is an asset.

• Solid customer service skills and results orientation

• Effective communication and people skills

• Strong customer service and results orientation

• Ability to workday shifts and be on call for emergency situations.

• Proficient in use of various software applications including MS Word, Excel, and email.

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Securitas Canada's Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation's Mission:

Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

Our Values

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.