Vanderbilt University Medical Center • Nashville, TN 37230
Job #2694994964
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
Gift Shop, MCJCHV
Job Summary:
JOB SUMMARY
Perform sales, display and clerical duties under direct supervision to achieve optimum customer service goals.
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KEY RESPONSIBILITIES
Assist customers on sales floor and at customer service stations
Recognize needs with regard to merchandise location, pricing, and selection
Handle customer problems efficiently and politely to the customer's satisfaction
Ensure sufficient stock levels, appropriately priced for customer satisfaction
Conduct inventory of stock on a regular schedule as established by the buyer
Maintain accurate inventory records
Recognize reorder needs
Notify buyer and assist in placing reorders
Assist in identifying and processing merchandise to be returned to vendor for credit
Assist in receiving and pricing incoming merchandise
Notify buyer of any discrepancies
Assist in repricing stock such as markdowns, markups, etc.
Maintain accurate records of price changes, etc.
Ensure accuracy of purchase transactions
Perform customer purchase transactions quickly and accurately
Count and balance cash register till as necessary
Process special orders
Receive and process mail and phone orders promptly
Correspond with customers as needed to ensure satisfaction
Handle special order, general books, calculators, small electronics, etc. following standard procedures
Ensure work environment meets departmental objectives
Maintain attractive retail store in order to achieve merchandising objectives
Maintain clean and orderly stockrooms and work areas to facilitate sales and stocking activities
TECHNICAL CAPABILITIES
Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose.
We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families.
Core Accountabilities:
Core Capabilities :
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
Less than 1 year
Education:
High School Diploma or GED
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
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