SHI • Somerset, NJ 08873
Job #2692094956
Job Summary
The Returns Support Coordinator position resides within the Returns Support Department. This individual acts as a liaison between the Inside Sales Department and the Returns Department.
This position is required to report to the SHI Somerset, NJ office location as determined by management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive - in our offices or yours.
Responsibilities
Act as a liaison between Inside Sales Department, and Returns Department
Process return orders for sales reps, and follow through with updates until product is returned
Provide outstanding customer service and support to all internal and external contacts
Build and maintain professional relationships with new and existing vendors and partners, as well as with the Enterprise Solutions Group, Purchasing, Accounting, and a variety of other internal and external contacts
Utilize proper resources to locate tracking of products, invoices and credit memos and availability of products located within the SHI Returns Department
Providing updates to SHI Inside Sales Reps so customers can be updated and receive World Class Support from SHI
Take initiative to research and resolve issues - building internal and external relationships to make Returns process more efficient
Qualifications
High School diploma/GED
MS Office experience
Required Skills
Excellent World Class Support and follow through skills
Outstanding attention to detail and problem solving capabilities
Ability to learn fast, absorb knowledge, and apply newly learned information on a daily basis
Strong planning, organization, time management, and prioritization skills
Positive attitude and passionate about company success
Exceptional written and verbal communication skills
Self-motivated with the ability to work in a fast-paced and constantly-changing environmen
Proficiency in the following applications/platforms:
Office 2010, specifically Word, Excel, and Outlook
Office 2013 applications and Windows 10 utilization are a plus
Preferred Qualifications/Skills:
Bachelor's Degree with a minimum 3.0 GPA
Proficiency in the following applications/platforms:
Microsoft SharePoint / MySHI utilization
CRM
General understanding of our company's sales and order processing
Experience conducting online meetings & conference calls using Microsoft Live Meeting 2007 / Lync 2010, or other web conferencing platform
Unique Requirements
Additional Information
The estimated annual pay range for this position is $37,000 - $45,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
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Job Locations US-NJ-Somerset
Requisition ID 2024-17040
Approved Min (Total Target Comp) USD $37,000.00/Yr.
Approved Max (Total Target Comp) USD $45,000.00/Yr.
Compensation Structure Base Plus Bonus
Category Administrative/Clerical
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