Project Manager, Customer Implementation (SaaS)

Job Description

The primary role of the Project Manager, Customer Implementation (SaaS) is to engage with new customers to onboard them to the SaaS Accounts Payable Automation platform and provide technical guidance during the entire process. In close conjunction with our customers and internal global support team, you will be responsible for supporting our American client base to drive customer adoption and successful implementation of the platform. You will also provide post go-live support to ensure 100% satisfaction and retention.

Daily Requirements may consist of

Conducts all project management tasks to ensure schedule, cost, and quality goals are achieved

Develop a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer's business case, expected ROI, and business strategy

Understand and assess customer requirements as it applies to roll out and adoption of the platform

Work with technical teams to configure the customer's application in accordance with the requirements (workflows, ERP integration, etc.

Report on the status, issues, key activities and any changes to the overall project.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

3-5 years of Implementation or Project Management experience with SaaS (software as a service) platforms including planning from blueprinting through go-live support

Strong preference for bilingual candidates: Spanish or French speaking

Experience partnering with client to support implementation/integration efforts

Ability to coordinate across multiple teams to drive process -- PM, Dev, Test, Sales, AR/AP

Excellent interpersonal, oral/written communication and organizational skills

Ability to work in a start-up mode: dynamic, fast growing, international

Self-motivated, positive, proactive and innovative style Accounts Payable or general Accounting knowledge knowledge

Knowledge of SQL language

Knowledge of scripting languages such as JavaScript, Groovy or equivalent

Knowledge of Web Services (HTTP, REST, OAuth, Json, XML, CSV)

Post graduate degree null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.