Product Technician

WHO YOU ARE

Are you inquisitive? Do you want to know the inner workings of things? Do you enjoy taking something apart and putting it back together? Are you resourceful? Do you take initiative? Do you enjoy being the subject matter expert? Do you enjoy teaching others and solving problems?

ABOUT US

Deluxe Merchant Services (~~~/) (formerly known as First American by Deluxe (~~~/) ) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

Follow us on Deluxe LinkedIn (~~~) or First American by Deluxe LinkedIn (~~~)

RESPONSIBILITIES

The Product Development Specialist learns the inner workings, features and functions of our Point of Sale hardware and software products.

• Support products for internal and external customers

• Test new products before they are introduced to the market

• Subject matter expert who shares knowledge and assists in troubleshooting errors

• Implement and support products, provide product documentation, interact with cross-functional departments and customers

• Possess analytical skills, communication skills, self-motivated, and detail oriented

• Acquire technical information from vendors as required

• Plan and develop test programs for new products

• Prepare product development objectives and schedules for all phases of product development and introduction to market

• Identify problems with terminal application features and functionality and document any software bugs or issues

• Analyze test data and reports to determine if design meets functional and performance specifications

• Produce documentation on all new products and trains internal departments on the new products

BASIC QUALIFICATIONS

• Education and Experience: Bachelor's Degree in related field AND 2 years of relevant experience; OR HS/GED and 6 years relevant experience

• Ability to analyze vast amounts of data to ensure efficiencies is maintained.

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS

• Education and Experience: Bachelor's and 2 years relevant experience

• Excellent written and verbal communication skills

• Ability to work independently as well as with a team

• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

• Strong time management and customer relationship skills

• Must be self-motivated, with strong interpersonal skills

• Strong organizational and computer skills

• Must have a high level of integrity and work ethic

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster (https:////~~~/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ~~~ .