Patient Services Manager 2

Unit Description

Sodexo is seeking a Patient Services Manager 2 for Bellevue Hospital in New York, NY.

Bellevue is an 884-bed hospital in New York City serving a diverse patient population. This location utilizes a Cook-Chill food service operation. This Patient Services Manager will oversee a team of 15 employees, manage meal service to our patients and have direct contact with patients and nursing staff through rounding, service recovery and meal service audits. Must have excellent customer service skills in a healthcare setting. Union experience a plus . Hours for this role are generally 12pm-8pm, with some weekend coverage required (hours may vary per needs of the business).

The successful candidate in this role will:

• regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;

• have oversight of the patient Services area, patient food service production, and diet office;

• ensure excellence in service quality and delivery schedules;

• act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;

• work with the diet office to review and address any patient menu/meal concern;

• daily patient meal rounding;

• identify process improvement initiatives and oversee the implementation;

• employee training for compliance, safety, sanitation, customer service and HR Functions;

• ensure and drive efforts for Gold Check Standards & HACCP guide lines;

• work with the culinary team staff to address any customer complaints or issues relative to food items

Click here (~~~/) to learn more about NYC Health + Hospitals/Bellevue

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

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What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-NY-NEW YORK

System ID 973244

Category Food Service

Employment Status Full-Time

Posted Range $63700 to $96470

Company : Segment Desc HOSPITALS

On-Site