Patient Service Coordinator/Medical Asst

The Department of Otolaryngology is seeking a Patient Service Coordinator/Medical Assistant , who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at the clinic in Greenspring Station. Time will be split .75FTE as a MA and .25FTE as a PSC in the Johns Hopkins Oto clinic on the GSS campus. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. Provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the division. This role will maintain accurate information on each patient to facilitate the patient encounter and work with others in a team environment.

Specific Duties & Responsibilities

• Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time.

• Provides cross coverage for the full-time MA and PSC (registration).

• Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height.

• Assists patients to exam room and prepare patients for examination and/or diagnostic procedures.

• Prepares examination or treatment areas before, during and after patient use.

• May assist with medical records preparation.

• Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks.

• Operates clinical equipment as directed by a physician.

• May perform phlebotomy functions (only, when necessary, i.e. the full-time phlebotomist is absent, and no back-up is available).

• Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.

• Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR.

• Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).

• Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.

• May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands.

• Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.

• Serves as a back-up to maintain room assignment grid for all physicians practicing at the White Marsh clinic. Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority.

• Completes all functions of primary full-time medical assistant in his/her absence. Other duties as assigned.

• Telemedicine triage as needed.

Minimum Qualifications

• High School diploma or GED required.

• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 120 days of date of hire.

• Current CPR certification by the American Heart Association or the American Red Cross required.

• Must maintain MA and CPR certification/registration during duration of employment in this position.

• One year work experience in customer service required.

Classified Title: Patient Service Coordinator/Medical Assi

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.00 - $28.50 HRLY ($50,000 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: Mon-Fri./ 8:00 am.-4:30 pm

Exempt Status: Non-Exempt

Location: JH at Greenspring Station

Department name: ???????SOM Oto Clinic

Personnel area: School of Medicine

Equal Opportunity Employer

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.