Office Assistant

Description We are offering a contract to hire employment opportunity for an Office Assistant in COHOES, New York. This role is primarily focused on receptionist duties, customer service, managing service calls, scheduling, and conducting follow up calls to existing customers.

Responsibilities

• Act as the first point of contact for customers, providing excellent customer service

• Manage incoming service calls and dispatch as necessary

• Coordinate and schedule appointments, meetings, and service calls

• Conduct follow up calls to existing customers to ensure satisfaction and resolve any issues

• Utilize skills in dispatching, customer service, and receptionist duties to ensure smooth operation of the office

• Maintain a high level of organization to manage multiple tasks simultaneously

• Handle customer inquiries and complaints professionally and efficiently

• Support other team members with administrative tasks as needed

• Continually improve processes and systems to improve customer service

• Ensure all customer interactions are recorded and updated in the system. Requirements - Office Assistant role requires a minimum of 1 year of relevant experience

• Proficiency in dispatching tasks and activities

• Strong customer service skills are mandatory

• Experience with receptionist duties including handling calls, scheduling appointments and welcoming visitors

• Excellent oral and written communication skills

• Ability to multitask and prioritize tasks

• Proficiency in Microsoft Office Suite

• Strong organization and time management skills

• Ability to work independently and as part of a team

• High school diploma or equivalent is required.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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