Member Service Center Representative

Description

Member Service Center Representative

PAY: $16.00 - $18.00/hr

TRAINING

• Training - M-F 8am to 5pm. 3 months. 1 hour lunch.

Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center.

Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative, you'll be challenged to deliver five-star service while building relationships with our members. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied.

What You'll Do:

• Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing

new product information.

• Answer members telephone calls promptly and in an appropriate manner

• Answer inquiries on banking products including checking, savings, loans and lines of credit

• Document all customer inquiries and comments thoroughly and quickly

• Maintain good business relations with members, courteously and promptly resolving member problems or questions, and

effectively assisting with member account problem

• Determine members financial service's needs, and recommend services and products that address these needs

• Collect member loan payments.

• Handle various accounting transactions.

• Deliver stellar service to credit union members. No slackers here!

• Serve as a face (well, voice!) for our brand. Happy, confident, positive - that's who we are.

• Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You'll need to be able to pinpoint a member's issue and talk them through the solution - whether it's a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!

• Follow through. If you can deliver on promises and make sure all details are covered, you'll LOVE it here!

Skills

data entry, Customer service, member service, call center

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.