Manager, HR Shared Services I

Our Opportunity:

Chewy is seeking a Manager, HR Shared Services I, to join our HR Service Center based in Plantation, FL. This position is responsible for ensuring high-quality and high-touch HR service for team members at their first point of contact (Tier 1). We are looking for a motivated person who will thrive on being a trusted partner for our employees. This role is a unique opportunity for HR professionals to gain more exposure to the entire employee life cycle at Chewy, where you are empowered to make a difference.

What You'll Do:

• Manage a team of 3-4 HR Specialists that interact with and guide employees via inbound calls, live chats, and other platforms to answer all inquiries using HR knowledge and expertise

• Act as the point of contact for escalated inquiries, performing research as needed, requiring a high-level knowledge of HR processes and applicable laws to ensure compliance and alignment with company policies and procedures

• Partner cross-functionally to gather responses and determine how information is communicated and used by HRSS for future inquiries

• Provide suggestions on the enhancements of current service offerings, service center programs, guidelines, or procedures that impact our employees

• Lead continuous improvement activities for the team to enhance current processes and new team services

• Identify technology and process service improvements by partnering with HRSS leadership to enhance the Team Member experience

• Identify moments that matter in the employee lifecycle and provide action plans to managers on creating a memorable and positive experience

• Maintain the confidentiality of all information, protect the assets of the Company, report non-compliance, and adhere to all applicable federal, state, and local laws and regulations, and company policies and procedures

• May develop queries and generate and distribute reports

• Develop standards and Standard Operating Procedures to support HR Operations and Team Member Services

What You'll Need:

• Bachelor's degree in human resources or related discipline preferred

• 3+ years of HR and/or management experience (HR Generalist within service delivery or operations experience highly preferred)

• Customer service focus with a strong sense of ownership and attention to detail

• Passion for process improvement and the self-motivation required to work both independently and in a team environment

• Experience developing process documentation

• Proficiency with Microsoft Office products, specifically Word, PowerPoint, and Excel

• Strong time management, critical thinking, and analytical skills

• Superior communication skills (written, verbal, and listening) and strong interpersonal skills

• Flexibility to shift schedule as needed by the business

• SHRM-CP or PHR Certification is preferred

• Experience in Workday, ServiceNow, Kronos, and Greenhouse is preferred

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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ~~~ .

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