KAISER ACCOUNT LIAISON

Location: Remote, California, United States

Categories: Full-time

Full/Part-time: Full-time

Work Location Type: Fully remote

Compensation: $23.04 - $33.86 / hour

Job Summary

ABOUT THE COMPANY

Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

The Kaiser Account Liaisonidentifies and develops strategic relationships within the institution that will enhance patient care. In addition to beingresponsible for managing the relationship between Kaiser's Regional Durable Medical Equipment Departments and Apria Healthcare.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Tracks and trends service concerns to escalate and form action plans with supporting teams (Field, Customer Service, and Billing).

• Coordinates weekly with Apria senior leadership on payor trends and problem-solving scenarios.

• Assists local branch teams with Kaiser related questions/escalations specific to their Kaiser region.

• Conducts in-service training for both Apria and Kaiser.

• Acts as single point of contact for regional payor representatives for escalations and service issues.

• Collects and graphs data specific to customer needs and presents action plans according to data read outs.

• Troubleshoots and resolves payor service issues by identifying problems and coordinating appropriate solutions.

• Handles customer needs and complaints in a timely manner.

• Assists Kaiser regional points of contact, regarding products and services, available under the contract.

• Coordinates with physicians and medical groups.

• Assists with billing issue resolution as applicable. Conducting revenue adjustments, review of claims, AR, and escalates if additional resolution is needed.

• Assists Kaiser leadership and medical personal with questions, concerns, and Apria patient history.

• Provides floor support for ARC escalation team.

• Handles supervisor referral escalated calls related to payor service issues.

• Host/Leads calls with regional payor leaders (Kaiser) to review service issues and resolutions.

• Compiles service issues and formulates into payor facing templates to provide individual Kaiser regional responses.

• Attends weekly/monthly joint steering committee meetings with Apria senior leadership and Kaiser regional leadership

• Coordinates cross regional coverage for Durable Medical Equipment (DME) items.

• Performs other related duties as directed by supervisor.

• Participates in the institutions quality assurance/performance improvement initiatives as requested

• Performs other duties as required

SUPERVISORY RESPONSIBILITIES

• N/A

Minimum Required Qualifications

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Education or experience equivalent to a high school diploma is required.

• At least one-year related experience is required.

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Business Acumen

• Problem Solving/Analysis

• Communication Proficiency

• Personal Effectiveness/Credibility

• Public Speaking

Computer Skills

• Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in a remote setting.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position.

Benefits

Comprehensive benefits package offered for eligible employees:

• Competitive salary

• Ability to have early access to earned wages

• Medical, Dental and Vision

• Healthcare Flexible Spending Accounts and Healthcare Savings Accounts

• Life, AD&D and Disability Insurance

• Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays

• 401K Savings Plan (available immediately)

• Educational Assistance

• Employee Referral Reward Program

• Employee Discount Programs

• Company Paid Employee Assistance Plan (available immediately)

• We recognize our veterans by offering a company paid day off for Veterans Day

• Career Advancement/ Development Opportunities

Compensation

• Compensation is commensurate with experience

• Annual compensation is based on a 40 hour week

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet