IT Technician - Deskside Support

DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center. (~~~)

DLA Piper is, at its core, bold, exceptional collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

If you are a highly talented IT Technician, we want to hear from you!

This position can sit in our Washington, DC, Boston, Dallas, or New York office.

The IT team partners with DLA Piper management, lawyers and internal business units to devise and deploy solutions that improve the quality of the legal services we deliver to our clients as well as the efficiency of our firm's business operations.

Our team is committed to providing industry-leading solutions and world-class service. We focus on innovation and our goal is to lead the industry by forging an environment that encourages and rewards innovation, creativity, and achievement.

We have decades of experience and a proven track record in delivering excellent customer service, managing a secure and reliable operational environment and deploying industry-leading technologies.

Minimum Requirements

• High school diploma or GED

• 2 years' experience providing support to end users, troubleshooting hardware/software issues, and installing PC and peripheral equipment

• Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software

• Working knowledge of MS Windows and network communication concepts

• Strong verbal and written skills required to communicate technical information to staff of all levels

• Good organizational skills required to track and resolve a variety of issues in a timely manner

• Detail-oriented and able to work quickly and accurately under tight deadlines

Preferred Requirements

• ComptTIA A or equivalent certificate

• Flexibility to work overtime or irregular hours as needed

• Experience working in a law firm or professional services environment

• Experience providing technical support to C-Suite/executive-level professionals

What will your day look like?

In this exciting opportunity, you will provide hardware and software assistance to employees and clients by answering questions or resolving computer issues in person, via telephone, and/or electronically. This includes installation, configuration, and support of hardware and software setups-such as desktops, laptops, printers & printing, word processing, electronic mail, and operating systems.

Your troubleshooting will include repairing network connectivity issues, restoring data, hard drive and display failures, printer difficulties, etc. You will provide loaner equipment to ensure minimum disruption of work time. You will also setup, support, and maintain the inventory of laptops, desktops, monitors, and firm & personally owned mobile devices. All troubleshooting will require the creation and monitoring of trouble tickets in the queue to document work activity.

You will additionally assist in training employees on the appropriate use of hardware and software to include the use of video conference, telephony, and AV systems, including Crestron, Teams, and Zoom Rooms, VPN, remote access, and smartphones. You will regularly set up meetings in accordance with firm standards, which entails the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations.

To learn more about DLA Piper, please visit our website (~~~/) .

We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.

General & Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;

• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;

• Provide timely, accurate, and quality work product;

• Successfully meet deadlines, expectations, and perform work duties as required;

• Foster positive work relationships;

• Comply with all firm policies and practices;

• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;

• Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands, Work Environment, and Other Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

The expected pay range for this position, if hired to work in New York City is $35.00 - $50.00 per hour. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered to a candidate selected for employment will be dependent upon various factors, including the candidate's geographic market, skills, educational and professional background, experience, and overall qualifications. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k).

Application Process

If you have a request for an accommodation during the application process or have any questions about the process, please contact ~~~ . Please add ~~~ to your list of safe senders.

Applicants must apply directly online instead of sending application materials via email.

Agency applications will not be considered.

Job: Information Technology

Organization: IT Firm

Title: IT Technician - Deskside Support

Location: District of Columbia-Washington

Requisition ID: 24000267

Other Locations: United States-New York-New York, United States-Texas-Dallas, United States-Massachusetts-Boston