it support specialist

it support specialist.

• new york , new york

• posted april 12, 2024

job details

summary

• $29 - $30 per hour

• temp to perm

• no requirements

• category computer and mathematical occupations

• reference1048783

job details

job summary

H&M is looking for an IT Support Specialist to join their Canadian team in Toronto. As a level 1/Level 2 Help Desk professional, they are looking for someone who is technically savvy and can report to the Toronto office Monday through Friday 8-5PM.

Responsibilities

• Technically savvy

• Level1/Level 2 Help Desk Scenarios

• Tickets usually created for incidents

• Or have a tech lounge (In the Toronto Office)

• Standard prompt stuff but also doing deskside/hardware type of support

• Proficient in Windows, hardware (workstation), office equipment, some specific devices via ("teams") rooms that would have to be managed.

• Active Directory Knowledge- admin support (MAC, disable, change passwords, resets)

• Reporting/documentation skills

• Upkeep and contribute to existing knowledge base

• Reporting: hardware assets, asset management, utilizations, powerBIs

• Onsite most of the time Monday-Friday 8-5PM

• Some flexibility but mostly onsite

• Down the road get into hybrid model

location: New York, New York

job type: Contract

salary: $29 - 30 per hour

work hours: 8am to 5pm

education: No Degree Required

responsibilities

Responsibilities

• Technically savvy

• Level1/Level 2 Help Desk Scenarios

• Tickets usually created for incidents

• Or have a tech lounge (In the Toronto Office)

• Standard prompt stuff but also doing deskside/hardware type of support

• Proficient in Windows, hardware (workstation), office equipment, some specific devices via ("teams") rooms that would have to be managed.

• Active Directory Knowledge- admin support (MAC, disable, change passwords, resets)

• Reporting/documentation skills

• Upkeep and contribute to existing knowledge base

• Reporting: hardware assets, asset management, utilizations, powerBIs

• Onsite most of the time Monday-Friday 8-5PM

• Some flex but mostly onsite

• Down the road get into hybrid model

qualifications

• Experience level: Experienced

• Minimum 1 year of experience

• Education: No Degree Required

skills

• Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.