This role is responsible for providing technical assistance and support related to computer hardware and software, mobile devices, printers and travel technology tools. Troubleshooting issues and finding solutions, working in a fun and fast-paced office environment - please note that this role is office based. Candidate must be customer service centric with great communication skills and attention to detail.
Essential Duties and Responsibilities :
Provide in-person, phone and email support to end-users promptly and professionally
Ensure all requests for services and incidents are logged/updated, addressed/resolved and escalated as necessary
Identify, research, and resolve technical problems
Assist Independent Advisors with system password resets, software updates and installation
Point person to manage new agent onboarding
Maintain software and logins inventory for Independent Advisors
Create client profiles using Sabre profiles, Sureware and Clientbase
Testing new technology
Liaison between US and UK Independent Advisors and other departments to sure processes and procedures are followed
Work and assist on projects as necessary by management
Excellent customer service skills, verbal and communication skills and organizational skills
Strong team player, self-motivated, driven and flexible
Adaptable and flexible in stressful situations
Must be dependable and punctual
Ability to document processes and procedures
Ability to work collaboratively with employees within other IT groups to resolve system and application issues
Must have help desk experience in a technical environment; travel agency background preferred
Proficient in supporting Windows PC operating systems and Office Suite applications.
Knowledge of Sabre GDS A Location
United States - New York - New York Head Quarters
The US national hourly wage range for this position is from $19.00 to $38.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance (~~~)
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement (~~~/)
American Express Global Business Travel (GBT) is the world's leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
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