IT Support Specialist

Job description:

This role is responsible for providing technical assistance and support related to computer hardware and software, mobile devices, printers and travel technology tools. Troubleshooting issues and finding solutions, working in a fun and fast-paced office environment - please note that this role is office based. Candidate must be customer service centric with great communication skills and attention to detail.

Essential Duties and Responsibilities :

• Provide in-person, phone and email support to end-users promptly and professionally

• Ensure all requests for services and incidents are logged/updated, addressed/resolved and escalated as necessary

• Identify, research, and resolve technical problems

• Assist Independent Advisors with system password resets, software updates and installation

• Point person to manage new agent onboarding

• Maintain software and logins inventory for Independent Advisors

• Create client profiles using Sabre profiles, Sureware and Clientbase

• Testing new technology

• Liaison between US and UK Independent Advisors and other departments to sure processes and procedures are followed

• Work and assist on projects as necessary by management

Qualifications:

• Excellent customer service skills, verbal and communication skills and organizational skills

• Strong team player, self-motivated, driven and flexible

• Adaptable and flexible in stressful situations

• Must be dependable and punctual

• Ability to document processes and procedures

• Ability to work collaboratively with employees within other IT groups to resolve system and application issues

• Must have help desk experience in a technical environment; travel agency background preferred

• Proficient in supporting Windows PC operating systems and Office Suite applications.

• Knowledge of Sabre GDS A Location

United States - New York - New York Head Quarters

The US national hourly wage range for this position is from $19.00 to $38.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

GBT 2023 Benefits-at-a-Glance (~~~)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement (~~~/)

American Express Global Business Travel (GBT) is the world's leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

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