Safran • Irving, TX 75062
Job #2663523212
IT Support Analyst
Safran
Job field : IT
Location : Irving , Texas , United States
Contract type : Permanent
Contract duration : Full-time
Required degree : College/ Vocational/Trade School
Required experience : More than 3 years
Professional status : Employees / Staff
Salary range : n/a
# 2024-136036
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Job Description
Safran USA is seeking a qualified IT Support Analyst to assist with the operations of the IT Helpdesk Department in alignment with the business objectives of the organization. The IT Helpdesk department provides technology support to our main office as well as our field offices throughout the country.
Job Requirements
Provide phone, email & in-person technical support for end-users to resolve any hardware or software issues
Support and troubleshoot workstations, printers and network related issues
Perform all break-fix repair, including parts ordering, shipping, application and peripheral support, configuration, anti-virus updates, and work with vendors to resolve support issues
Escalate client issues through the proper channels
Take ownership of technical issues and work with other groups to resolve more advanced issues when necessary
Maintain client security standards and confidentiality of information
Perform installation of standard images, applications, and transfer data from old to new system
Provide cell phone support to end-users in conjunction with Intelligent HUB
Clearly document support issues and all resolution steps in the ticketing system
Update cases and communicate with clients as required until issue is closed
Perform other duties as assigned or necessary by the IT manager
Qualifications, Skills and Experience:
Currently pursuing or recently completed a degree in Computer Science, Information Systems, Information Technology, Computer Information Systems or related concentration
Experience troubleshooting Windows & other common software issues
Experience providing excellent customer service and professionalism
Excellent written/verbal communication, problem solving, and analytical skills
Strong judgment, issues management, and problem-solving techniques
Strong presentation, time management, and prioritization skills
Ability to work independently as well as in teams
Excellent interpersonal skills
Enthusiasm for technology, learning & teaching
Excel in a challenging environment with a strong desire to continuously improve and learn new things
Working knowledge of Microsoft Word, Excel & PowerPoint
Specificity of the job
25%
Locate your future workplace
2201 W. Royal LaneIrving, TX 75063
Irving
Texas United States
Copy Address
83,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
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Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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