Inside Sales Representative, Wellness Products

Inside Sales Representative, Wellness Products

Work Mode: Remote

Location: Kohler, WI

Opportunity

Under the direction of the Associate Director of Business Development - Wellness, this position acts as a Brand Ambassador and full-service concierge for Kohler Wellness customers. This role responsible for being the single point of contact for the entire customer journey, including: helping convert product interest into orders, managing orders from purchase through delivery, troubleshooting and problem solving during and after installation and creating a world class customer experience.

A Wellness Concierge will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you're looking for an opportunity to build something great from the ground up we invite you to join our newly forming Wellness Team.

Specific Responsibilities

• Handle incoming pre-sales phone calls/chats/emails.

• Support all customer contact with pre and post sales support through telephone, chat, email and respond in manner set forth by Wellness management to retain a 4.9 service rating.

• When requested provide order status updates, shipping information and tracking of a shipment.

• Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations.

• Maintain clean, organized customer records using CRM.

• Proactively reach out to prospective customers, identifying and creating value.

• Proactively work with supply chain to confirm lead times and provide our top customers with open order reports.

• Be part of a culture and engage in ways to boldly innovate our sales and service model and take calculated risks to provide a gracious customer experience, how and when the customer chooses.

• Identify, provide actionable solutions for and implement process improvements.

Skills/Requirements

• 2+ years of customer facing experience, luxury product category preferred.

• Some post secondary education preferred.

• Must be highly detail oriented and demonstrate strong written and verbal communication.

• Must be self-motivated and able to accel while working remotely or in an office setting.

• Must be technologically proficient - this role will require heavy use of Salesforce, SAP, Microsoft (Excel, Outlook, PowerPoint), Chat, email, phone, Kohler web properties and additional tools.

• Hours of availability: Monday through Friday 8:00am - 7:00pm CST and some weekend coverage as this business channel develops. Required schedule flexibility in the future as operation grows to accommodate customers from coast to coast.

• Must possess a growth mindset and be able to accel in a rapidly changing start-up environment. Applicants who are strong on planning, detail and accuracy, as well as being demonstrably creative thinkers will help Kohler grow this new business unit. Must possess substantial skills in written and oral communication with all levels of Management and with outside contacts.

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Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $17.30 - $21.65. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.

On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at ~~~ .

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ~~~ . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (~~~) and theEEO is the Law Supplement (~~~) .