Inside Sales Manager

Job title:

One sentence description of role

Your role:

• Monitor and manage call volumes to ensure appropriate resources are staffed to provide coverage during business hours for our customers.

• Collaborate and distribute pro-active call targeting lists to inside sales representatives.

• Review and approve time cards of inside sales representatives before required sign-off deadlines.

• Meet or exceed KPI's and objectives set by the business relevant to quota, customer satisfaction, and account growth.

• Interview, train, coach, and train new inside sales representatives.

• Create and present monthly business reviews of team performance to the inside sales leadership team.

• Create a collaborative environment driving communication with inside sales representatives and their aligned outside sales representative if applicable.

• Monitor and report attendance issues of inside sales representatives.

• Responsible for account alignment and assignments to ensure all territories have adequate coverage.

• Coaches team members on general selling skills, upselling, and cross-selling.

• Perform audits on phone calls (live & recorded) and provide real-time coaching feedback.

• Ability to provide daily direction to 10-15 inside sales representatives.

• Participate in continuous improvement initiatives that improve overall customer satisfaction and productivity.

• Act as a subject matter expert related to technology, products, and services.

• Share best practices across the teams.

• Monitor calls of each inside sales representative to ensure quality standards are met.

• Perform process audits to ensure the standard process is compliant.

• Responsible for forecasting funnel, overall sales projections, and collaborating with quota setting.

• Utilize Salesforce or other CRMs to perform territory analysis and provide direction to team members on outbound account strategic focus.

• Analyze sales funnel and assist with driving deals to closure.

• Conduct daily management meetings and promote a continuous improvement culture.

• Collaborate with cross-functional departments such as Customer Service and Credit & Collections to resolve customer issues and improve satisfaction.

You're the right fit if:

• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.

• 5+ years of prior work experience as an Inside Sales Supervisor or Manager.

• Advanced skills with Microsoft Office Suite: Word, Outlook, Excel, and Powerpoint.

• Hands on experience with a CRM such as Salesforce

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Strong analytical, organizational skills, coaching, and performance management

• Experience with forecasting and quota setting a plus.

• Ability to lead and motivate a team to achieve objectives.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#GBS

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact ~~~, option 5, for assistance.

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