Help Desk Technician

Description

Responsibilities

• Provide technical support across the Windows, Mac, and Linux platforms.

• As first contact for IT, report any computing abnormalities, unusual trends, and potential cyber events to the appropriate IT team

• Troubleshoot and resolve software, hardware, networking, and printing problem

• Configure new and existing Desktop, Laptops, Printers, and network equipment, Smartphones, and mobile devices

• Resolve support tickets within required timeframes

• Reset passwords and troubleshoot account issues

• Provide user training as needed

• Document procedures and maintain knowledge base

• Provide backup video conferencing support

• Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.

• Ability to work after hours or weekends when necessary

Requirements

Education and Experience

• Bachelor of Science degree in a computer or related field is desired.

• Minimum of 1 years of Help Desk or relevant technical experience.

• Experience with Microsoft Windows 10, Office 365, Microsoft Teams, VPN, IP Phones, Zoom etc.

• Experience in Working in Domain Environment.

• Hardware and software troubleshooting skills.

• Diagnostic skills in hardware, software, network, printing, and operating systems.

• Excellent communication, writing, and customer service skills.

• Adapt and identify new and emerging technologies to improve business processes.

Physical Requirements

• Job occasionally requires lifting computer equipment such as desktops, laptops, monitors, printers, etc. that may weigh up to 50lbs.

• The job also occasionally requires running cables under and around equipment and furniture.

• Job Requires to support all Warehouse Devices and Wifi equipment.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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