Help Desk Support

IT Technician

Pay 30-35hr

Duration 3 months Location New York NY 10003

**Onsite 5 days

Responsibilities

• Diagnose complex, non-standard problems, often referred from others.

• Propose solutions, coordinating services and repairs with vendors as appropriate. Serve as a resource to junior technical support staff in the maintenance and repair of equipment.

• Perform skilled maintenance and extensive repairs on the most complex parts and equipment. Confer with vendors to address the most complex and/or warranty-eligible problems.

• Provide technical support to faculty, administrators and students, providing orientations, training and problem resolution.

• Assist with training, assign, and review work of student and/or casual employees and assist with training other technical support staff.

• May serve as team leader to junior technical support staff. Set up and configure PCs and/or local area networks, ensuring that the configuration and equipment will meet ITS requirements and user needs.

• Respond to general IT inquiries, and provide problems resolution to increasingly more complex problems. Coordinate services and repairs with vendors.

Qualifications

• Experience With MS Windows, Mac, Network Printing, iOS, Android, AV Equipment (Projectors, LCD Screens, Zoom Carts and Crestron)

• 5+ years of related experience. Experience providing customer support in an IT environment, setting up and running diagnostics and troubleshooting and resolving an array of system problems.

• *** Preferred Experience -Zoom, Google Apps, Asana, Canva, Salesforce, higher education applications. Required Knowledge, Skills and Abilities Thorough understanding of networks and computing environments, AV equipment, standards, configurations, and IT infrastructures, which has been augmented by a significant amount of experience or specialized training. Proven ability to resolve many unusual or non-standard problems.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.