F&B Host/Cashier

Position Summary:

The F&B Host/Cashier is both the first and last impression of the restaurant for every Guest. You must be courteous and efficiently interact with Guests to ensure their satisfaction when they first arrive as well as while they are dining, in accordance with all Company standards, procedures, and policies. You must also courteously and efficiently cashier guest checks and verify satisfaction with the dining experience in accordance with all company standards, procedures, and policies.

About Us:

At Gun Lake Casino, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people.

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Responsible for practicing, supporting, and promoting Gun Lake Casino's "Unsurpassed Service" standards at all times.

• Have complete knowledge of all food and beverage menu items including their preparation, ingredients, cooking methods, portions, and prices. This includes all bakery/deli case items.

• Be aware of activities in the dining room, including, but not limited to the service standards of bussing tables, station assignments, special functions, and the presence of executives and the availability of particular items.

• Ensure the efficient and smooth operation of the restaurant by alerting management of any guest opportunities, including, but not limited to, service opportunities, food quality issues and any guest experience flaws (temperature, lights, etc.).

• Ensure proper service by being aware of the business volume and capacity as well as identifying guest opportunities in advance and addressing them with both the guest and the server immediately and assisting in any way possible.

• Have knowledge of all methods of check tendering (cash, comp, coupon, credit card, points, gift certificates, etc.).

• Maintain "Unsurpassed Service" personal grooming and uniform standards pursuant to the Company's policies.

• Greet and seat guests pleasantly, quickly and efficiently in an "Unsurpassed Service" manner.

• Take names for a wait and coordinate accurate wait times to ensure guest service.

• Monitor the door at all times to ensure friendly greet and prompt seating of guests.

• Ensure Team Member safety by being alert and identifying any safety hazards both in the restaurant and in the immediate vicinity on the casino floor and notifying management or appropriate personnel immediately.

• Have knowledge of all service employees' responsibilities, including, but not limited to the food servers, bussers and room runners.

• Ring in carry-out and food cart orders for Team Members and Guests and ensure that all orders have all necessary items for accuracy.

• Responsible for promoting, selling, and upselling items in grab and go and portable food cart operations.

• Remove debris (napkins, straws, etc.) from the floor as necessary.

• Practice and observe safety rules and regulations and encourage others to do so. Comply with Board of Health Standards.

• Inform immediate supervisor of any product shortages and equipment needs.

• Assist in bussing and/or resetting tables.

• Have knowledge of all service responsibilities, including, but not limited to the food servers, bussers and room runners.

• Have detailed knowledge of the facility and its amenities.

• Run cash register and handle money. Responsible for variance +/-$15.00 and no more than $50.00 a month.

• Responsible for register bank and all money, charges and coms collected during a shift.

• Responsible for the cleanliness of the host/hostess stand, floors, menus, signage, deli area, food cart, and special boards.

• Balance all checks at the end of the shift and turn in all paperwork, in a neat and organized manner.

• Display knowledge of all emergency procedures.

• All other duties as assigned.

Essential Qualifications:

• Must be 18+ years of age.

• High School Diploma or GED preferred.

• One (1) year experience with cash handling in a fast-paced high-energy environment preferred.

• One (1) year experience in a fast-paced high-energy service environment.

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.

• Must demonstrate sound judgment and mature decision-making.

• Must possess and demonstrate great attention to detail in order to maintain unit's appearance and operating standards.

• Must manage time effectively with minimum supervision.

• Must be able to work a flexible schedule.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.

• Must have the manual dexterity to operate job-related equipment.

• Ability to sit, walk, stand, run, and climb stairs for the duration of shift.

• Must have the ability to access all properties and areas.

• Must be able to lift up to 50 lbs. with or without assistance.

• Ability to read, write and input data into the computer.

• Ability to stoop, crouch and kneel.

Work Conditions:

Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy. Tasks may be required to perform from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements describe the general nature and level of work performed by persons assigned to this job. These statements are not an exhaustive list of all required responsibilities, duties, and skills.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires passing a criminal background investigation and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to change the job description as necessary.