Director, International Hospitality

Director, International Hospitality

Req ID: 4847

Job Category: Sales / Business Development

Location

Austin, TX, US, 78701

Be Part of the Future of Sleep!

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta®, Beautyrest®, Simmons® and Tuft & Needle®.

This is a REMOTE opportunity!

What You'll Do:

In this role you will develop and implement strategies to capture and expand Serta and Simmons hospitality contracts internationally. Using your strong partnership capabilities, you will accomplish this by coordinating the needs of international hotel brands (hotels outside of the US and CAN) with the capabilities of international licensees who service those hotels. As a relentless communicator, you will regularly meet with licensees and hotels regionally to work through pipelines of projects in country

How You'll Do It:

Business Development

• Identifies, researches and develops potential prospects, and maintains regular contact with established accounts in order to ensure superior sales service, customer satisfaction, and identification of additional sales opportunities. Handles any necessary, timely follow-up needed with accounts in order to close sales for licensing partners and SSB.

• Explores how to maximize hospitality business with licensees & drive these initiatives from start to finish.

• Plans and attends appropriate trade shows, promotional activities and training programs as needed. Assists with Plant tours of Licensees and training in accordance with general Company Marketing guidelines.

• Maintains knowledge of current trends and regulations globally in the mattress sales and hospitality fields, including international requirements for tariffs, taxes and customs.

• Completes required paperwork around hotel rebates and royalties on a timely basis. Licensee invoicing of hospitality fees and rebates every quarter with Finance team

Partner Management (Hotel brands and International Licensees)

• Works closely with Hospitality brand and procurement teams and licensees to align on strategies and projects to grow Serta and Simmons brands internationally

• Develops effective working relationships with international Licensees in order to ensure on-time and in-full fulfillment of sales orders. Communicates specific terms and conditions of sales orders as well as any other special issues related to accounts on a timely basis and follows up with the Licensees and the account as needed. Responds to issues or concerns promptly, troubleshoots and resolves issues and follows up as needed.

• Collaborates with licensees to deliver compliance with contractual terms (including financial audits, quality process audits) and relevant documentation required for hospitality

• Support SSB US-focused hospitality team efforts to grow global partnerships with key accounts (Marriott, Hilton, IHG)

What You'll Bring:

• Must have experience in these areas: hospitality sales or procurement, bedding or related industry.

• Preferred experience in international business, business development, account management, and licensing.

• Ability to develop and maintain positive, productive relationships with key members of management for National/Global hospitality accounts and with international licensees.

• Effective communication (verbal/written) and interpersonal skills to work effectively with external and internal contacts.

• Demonstrated multicultural sensitivity with understanding of different customs and more.

• Ability to effectively represent the Company and SSB products and services to dealers, vendors and other external contacts.

• Ability to influence and possession of creative and innovative aptitude related to sales and marketing activities.

Education/Experience:

• 5+ years consumer product sales experience

• Bachelor's degree (Masters desired) in international business or related field

• Ability to obtain a US passport

• Excellent customer service and negotiation skills

• Intermediate spreadsheet, Microsoft Office (Word, Excel & Powerpoint) and internet research skills

• Proficient organizational, analytical, time management, planning, and project management skills

• Fluent in English, preference for fluency in second language / bi-cultural background

Travel Requirement:

50%-60% international travel

Why work at Serta Simmons Bedding?

When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.

Benefits and Perks (USA, Salary non-union- optional):

• Health, Dental, and Vision (starts on day one)

• Annual employee contribution to HSA

• 401K with company match

• Paid Time Off / Vacation

• 12 company holidays

• Sick days

• Company paid short- and long-term disability

• Paid parental leave

• Discount programs including Friends and family discounts

• Referral Bonus

• Tuition Reimbursement

Employees are required to comply with COVID policies established by a vendor or customer.

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person's race, color, religious creed/religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), medical condition genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.

SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.

The hiring salary range for this position applies to where legally required, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.

Nearest Major Market: Austin