Desktop Support Analyst

Description This Desktop Support Technician role with Robert Half requires a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. To thrive in this position, you will need to be a self-starter, with strong problem-solving skills and a passion for working in an innovative environment. Located in the New York, New York, area, this Desktop Support Analyst role is long-term contract / temporary in nature.

Your responsibilities

• Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

• Resolve computer problems, and give guidance on appropriate action/solutions

• Match hardware repairs with the appropriate vendors

• Curate records of daily data communication transactions, issues and remedial actions taken or installation activities

• Deliver computer desktop support in accordance with established policies and procedures

• Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

• Be in contact regularly and effectively with ticket submitters Requirements - Ability to write reports, business correspondence, user instructions, and procedure manuals

• Desktop support or related experience

• Wide ranging experience with Troubleshoot

• Experience with Desktop Hardware

• Hands-on experience with Microsoft Office Suites

• Practical knowledge of Workstation Support

• Good understanding of Microsoft PowerPoint

• Prior experience with Verification

• Microsoft Excel experience

• Solid understanding of Resolve Issues

• Compliance Functions experience required

• Well-founded grasp of Human Resources (HR) Administration

• Previous experience working with Communication Skills

• Skills in Microsoft Windows

• Deep understanding of procedures

• Quality experience with scanning

• Compliance experience highly desired

• Proficiency in Operating System

• Experience with Assist Customers

• Foundational knowledge in Technical Support

• Proven knowledge of Microsoft Word

• Comprehension of Deskside Support

• General familiarity with Microsoft Outlook

• Solid understanding of configuration management

• Customer service experience desired

• Foundational knowledge in agreements

• Earlier work involving Onboarding Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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