Robert Half • Bayport, MN 55003
Job #2686246966
Description
I am seeking a detail-oriented Field Operations Specialist primarily responsible for a variety of end-user support tasks within the operations. Your role would also involve providing direction and supervision to the Field Operations Team. This position requires hands-on and remote resolution capabilities to perform duties such as computer hardware and software installation or maintenance. The specialist would also troubleshoot diverse issues pertaining to desktops, laptops, networks, telecom, video conferencing, VoIP, and infrastructure in office and manufacturing environments. This will be fully onsite in Bayport, MN.
KEY RESPONSIBILITIES
Install and configure personal computer systems
Manage IT Incident queue, and proficiently resolve level I / II / III technician issues as necessary
Identify, evaluate, and validate new hardware and software that could benefit the company while maintaining cost efficiency
Familiarity with System Center Configuration Manager (SCCM) and its components; you'll install, configure, monitor, support, optimize, and administer
Manage and maintain Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, in accordance with corporate policies and requirements
Create and keep up to date company Knowledge Base documentation that caters to both end-users and IT staff, utilizing effective communication methods
Perform on-site or remote desktop support for end users
Carry out any other assigned duties.
We are looking for someone who can wear multiple hats, deliver under pressure and uphold our IT standards ensuring smooth operations. If you are passionate about IT management and want to be part of our team, apply now or reach out to Michelle at ~~~
Requirements
Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment.
Operational knowledge of Active Directory and Organizational Units
Understanding of networking principles
Must be able to communicate and work effectively with others in and outside of the IT department
Minimum of four years relevant experience, supporting information systems operations.
4+ Years' experience in IT Relationship Customer Support
4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting
Experience with EO/IR systems is mandatory
Proficiency in Microsoft software and applications is required
Familiarity with Active Directory is essential
Must have knowledge of Computer Hardware
Experience with Configuration Management is necessary
Deployment skills are a must
Deskside Support experience is required
Candidates must be able to work in a manufacturing environment
Must possess strong problem-solving abilities and analytical skills
Should be able to manage time effectively and meet deadlines
The ability to handle stressful situations and high-pressure tasks is essential.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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