Desktop Administrator

Top Skills' Details

• 1-2+ Years of IT Support, Desktop or Help Desk experience. This candidate will be supporting mostly faculty from a desktop perspective in an environment that is made up of about 400 devices that are 60%/40% PC to MAC, respectively. Therefore a mix of both would be preferred.

• Imaging and deployment experience.

• Apps packaging experience.

• Candidate will be working with junior staff to delegate tasks and project assignments.

TECHNICAL ENVIRONMENT

• Windows 10, Active Directory, Group Policy, Windows registry, Window File and Print

• Apple Macintosh, OS X, iOS, JAMF

• MS Office, Adobe Creative Suite

• Google GSuite for EDU, Chromebook

• MS SCCM, SysPrep, Smart Deploy

• TCP/IP

• Desktop Firewall, Anti-Malware

Description

SUMMARY

The Desktop Systems Administrator (DA) is responsible and accountable for the effective lifecycle management of the end users and mobile computing devices, including processes and technologies associated with acquisition, inventory and asset management, imaging and installation, configuration, maintenance, renewal and disposal. The Desktop Administrator supervises and coordinates the activities of 5-10 part-time, student employees who support the lifecycle management activities.

RESPONSIBILITIES

• Actively supports personal and mobile computing devices and software, including device acquisition, testing of OS image and deployment of baseline system configuration, for Windows, Apple Mac OS and Apple iOS devices.

• Ensures timely and consistent distribution of software updates and security patches in accordance with departmental standards.

• Identifies, utilizes and maintains methods and technologies to promote efficient device and software configuration management.

• Acquires and analyzes relevant data to inform decision making and continuous improvement.

• Collaborates on the maintenance and renewal of systems and software configuration management tools.

• Establishes and documents best practices for the technical support of personal computing and mobile devices.

• Evaluates and recommends devices and software to satisfy specified requirements.

• Supports the resolution of technology issues. Ensures that assigned incidents and requests are responded to and resolved in accordance with established standards.

• Serves as a consultant regarding questions involving system(s) installation, configuration, and maintenance.

• Communicates effectively in visual, oral, and written form with key constituencies.

• Maintains a constituent centric approach at all times. Demonstrates professionalism in contacts with others.

Additional Skills & Qualifications:

QUALIFICATIONS

• 1-3 years of relevant experience supporting desktop and mobile computing systems.

• Successful, prior supervisory and/or team leadership experience in a professional work environment.

• Proficiency in Microsoft Windows 10, Active Directory, Group Policy, Windows registry, Windows File and Print Services

• Working experience with Windows and Apple operating systems

• Proficiency in Microsoft Office, Adobe Creative Cloud, Gsuite and similar productivity tools.

• Hands-on experience in configuring SCCM (or similar configuration management tool) to build, deploy and manage PC images

• Hands-on experience with JAMF, Apple Remote Desktop, and Deploy Studio, to build, deploy and manage Mac OS images

• Experience supporting virtual desktop technologies.

• Working knowledge of networking technologies and protocols including Ethernet, TCP/IP, switches, routers, and firewalls.

• Familiar with ITIL (or related) service management practices including incident, problem, configuration, and change management

• Intellectually curious with a passion for personal development, learning, and teaching

• Superior commitment to serving others with empathy, timeliness, accuracy, thoroughness, and professionalism

• Outstanding interpersonal and communication skills; works effectively with a wide range of constituencies in a diverse community.

• Ability to provide guidance and counsel to clientele in the assessment and development of existing and/or proposed processes and systems.

• Self-motivated and proactive; works effectively with limited oversight and direction; attentive to detail; organized; ably manages resources, constituencies, projects of varying size, and multiple and competing priorities and deadlines

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.