Customer Service Representative

Description

A company in The Woodlands is seeking a Customer Support/Account Representative for an in-office, contract to hire role. Candidates will need to have a minimum of 3-5 years experience in Account Management, Sales Support, Order Management, and Customer Service. Ideal candidate will have experience with SAP as well. If you are interested and qualified, please apply today!

Responsibilities include

Order Management

Overall management of customer orders in SAP

Ensures customer PO's are received with accurate information and are saved to the document retention area.

Interface with shipping clerks at each plant to confirm orders are loaded and shipped on schedule and communicate information to customers as required

Communication with customers and shipping clerks any order changes in a timely and accurate manner.

Communicate with relevant parties including internal and external contacts regarding customer order and billing issues

Provide support to team during busy order or plant issue times to establish a cohesive teamwork environment

Maintains accurate "Order Entry Notes" for assignment area including details of customers order patterns

Effectively escalates customer issues to team lead in a timely manner

Provides accurate and timely processing of month-end billing activities assigned

Manages and coordinates order changes in relation to product allocation between plants as needed

Manages open deliveries within the set targets of the department and coordinates with the shipping clerks and customers on notification of any changes

Account Reconciliation & Issue Management

Assigns appropriate reason code in SAP for any invoice corrections.

Responsible for entry of credit and debit requests to customers' accounts due to errors or customer requests according to department processes and company policies

Liaise with the Finance, Sales, Supply Chain, and Customer Service for requested information and documentation needed in issue resolution

Resolve complex customer issues in a professional and timely manner

Support customer audit requests as requested

Sales Support

Interface with shipping clerks to ensure on time delivery of barge, railcar, and truck shipments

Interface with the shipping clerks to allocate material as needed to distributor customers and communicate such action to all parties as appropriate.

Interface with the commercial sales team to ensure pricing is correctly applied to all orders.

Interface with commercial sales team to proactively communicate significant order pattern changes.

Request customer account setups, which may require data collection with the customer directly

Work on special projects as assigned

Develop strong working relationships with internal and external customers

Build your knowledge, personal skills and experience to ensure you are a dependable team member

Requirements - Proven experience in a Customer Service Representative role or similar.

• Proficiency in using customer service software, databases, and tools.

• Ability to effectively address customer queries and complaints.

• Demonstrable skills in communication and active listening.

• Excellent organizational and multitasking abilities.

• Ability to work in a team and foster a positive team environment.

• Strong understanding and experience with logistics and supply chain processes.

• Proficiency in using logistics software or databases.

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.

• Knowledge of industry's customer service techniques and best practices.

• Familiarity with consumer behavior principles.

• Ability to work under pressure and handle stressful situations.

• Proficiency in English; multilingualism will be considered a plus.

• Must be willing to work in different shifts, during weekends, or on holidays if required.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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