Customer Service Representative

Description

Robert Half has partnered with a local Omaha company looking to add a Customer Service Rep to their team. If you thrive on opportunity and challenge and have the confidence that your success is dependent upon your talents and efforts, you want to be part of the team! Our client is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets.

In this role, you'll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including:

• Handle customer inquiries, requests, troubleshoot product failures, identify requests via pictures from customers via phone and e-mail

• Provide support to our Inside Sales Team, Outside Sales Team, and Market Development Managers

• Communicate with internal customers to fulfill customer requirements and revise orders

You will assist in helping our business continue to grow. This is a multi-faceted position in a medium-sized organization, so you must be able to interact comfortably with other departments on a regular basis.

Qualified candidates will possess the following

• Typing skills of at least 50 WPM with High Accuracy

• Proficient use of Office365 tools

• Good communication and critical thinking skills

• Ability to write efficient emails on your own without scripts.

• Ability to work without scripts and think on your own

• High degree of diligence and detail

• Ability to work at a fast pace even with several interruptions, and some time pressure.

• Must be able to communicate with the customer via phone and email and be comfortable communicating with all levels of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Take customer phone and email inquiries. (Phone calls could be as many as 75 per day, emailed orders could be as many as 75 per day)

Check shipment status on current orders including pro bill numbers and shipment tracking numbers.

Provide tracking information on shipped orders.

Confirm receipt of orders via faxes & e-mail.

Routinely update Navpoint to add contacts; emails; and new customers.

Handle corrections on orders entered in our system that have not been shipped.

Enter Customer and rep media requests.

Enter customer complaints/concerns.

Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.

Work and communicate with the outside sales team and other internal departments to conform to customer requirements.

Be an active member of the CSR and/or Platinum ACD Phone line.

Assist in other projects as assigned.

Supports and upholds the Quality and EHS policy.

Upholds Core Values.

Requirements

QUALIFICATIONS

• Typing skills of at least 50 WPM with High Accuracy.

• Proficient use of Office 365 operating system and Microsoft Office products (Word, Excel, Outlook).

• Good communication skills to interact with team members.

• Good critical thinking skills to resolve questions and problems related to orders.

• A high degree of diligence to ensure the correct information on orders.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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