TEKsystems • O Fallon, MO 63368
Job #2684816560
Our client, a leading global Property and Casualty insurance firm, is looking to add a Customer Service Representative to their O'fallon, MO team.
You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by the company. Initial and ongoing training will include, but is not limited to, company product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let's talk!
If you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.
Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries
Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
Maintain established levels of productivity, service, and quality standards
Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Complete additional tasks and other projects/duties as assigned
Work overtime as needed
Skills & Qualifications:
Skills:-
Effective, strong, and service focused communication skills, both verbal and written
Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking
Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners
Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity
Education/Experience
Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
Experience in a high-volume contact center with a strong focus on superior service is a plus!
1-2 years Customer Service experience
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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