• Customer Service Representative

    Guardian Bethlehem, PA 18017

    Job #2299881575

  • Bethlehem

    time type

    Full time

    R000100679

    Do you want to be part of a collaborative Customer Response team?

     

    In this role you will be responsible to facilitate, analyze and resolve customer issues through a variety of

    communication channels, including phone, email and chat. You will service a suite of absence products such as short-term disability, state disability, state paid family leave and Family Medical Leave Act. You will be initiating new absences for members as well as answering questions about current benefits and claims.

     

    At Guardian we foster a team culture where ‘People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards”. If this sounds like you, Guardian is seeking a Customer Care Representative to join our Member/Provider.

    Customer Response Unit.

     

    You are:

     

    A consummate professional with excellent verbal and written communication skills.  You are self-motivated and goal orientated, and you thrive in a fast-paced environment where best in class customer service is your standard. You’re patient, empathetic, detail orientated, and work well independently in a team

    setting. You are a tech saavy problem solver that can treat customers with compassion and care.

     

    Qualifications

     

    You have:

    • High School Diploma.
    • Associate Degree or bachelor’s degree preferred.
    • Experience in a service-related industry.
    • Minimum internet speed of 50/25 Mbps
    • Private and secure workspace free from interruptions
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Strong time management and organizational skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills

     

    You will:

    • Serve as a company ambassador by delivering exceptional customer service in the contact center.
    • Collaborate across teams to solve customer issues and provide product support.
    • Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
    • Contribute in an ever-evolving work environment, where everyone’s ideas matter.
    • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
    •  
    • De-escalate situations involving dissatisfied customers, offering patient assistance and support
    • Develop in-depth knowledge of a company’s products and/or services

     

    Location & Vaccination Requirements 

     

    •                The primary location for this position is hybrid, with work from home flexibility. Bethlehem, PA location preferred.

    •                Covid – 19 vaccinations required for this position. 

     

    Any offer of employment will be contingent upon the candidate’s affirmation of being Full Vaccinated prior to commencing employment in the new role.  New hires will have five business days from their start date to provide proof of vaccination through our Vaccination Status Confirmation Form.  “Fully Vaccinated” means that at least two weeks have elapsed since you received the recommended number of doses of any COVID-19 vaccine that is currently fully approved, or authorized for emergency use, by the Food and Drug Administration or that have been listed for emergency use by the World Health Organization.

     

    If an applicant is unable to be vaccinated due to a medical condition or a sincerely held religious belief, practice or observance, Guardian may provide reasonable accommodations. This policy may not apply to any Guardian colleagues working in a local jurisdiction (state, county, or city) that implements a law prohibiting a private employer from requiring vaccination, unless there is an applicable vaccine mandate from the federal government that would supersede the vaccination laws of the local jurisdiction.  Guardian, in its sole discretion, may modify or terminate this requirement at any time. 

     

    We offer:

    • Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way
    • Competitive compensation.
    • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
    • Life and disability insurance.
    • A great 401(k) with match.
    • Tuition assistance, paid parental leave and backup family care.
    • Dynamic, modern work environments that promote collaboration and creativity.
    • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
    • Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity and inclusion in all that we do. 

    Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

     

    About Guardian

     

    Guardian has been helping people protect their futures and secure their lives for 160 years.  Every day, we serve approximately 29 million people through a range of insurance and financial products. We help people and their families pursue financial security and well-being in life, health, and wealth. We help companies take care of their employees. And we help people recover and thrive after unexpected loss.

     

    From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do.  Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and financial strength.  And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first.  Because everyone deserves a Guardian.  Learn more about Guardian at ~~~

     

    © Copyright 2021 The Guardian Life Insurance Company of America, New York, NY

     

    Equal Employment Opportunity

     

    Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

     

     

     

    Our Promise:

     

    At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

     

    We Offer:

    • Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way.

    • Competitive compensation

    • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period

    • Life and disability insurance

    • A great 401(k) with match

    • Tuition assistance, paid parental leave and backup family care.

    • Dynamic, modern work environments that promote collaboration and creativity.

    • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.

    • Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability, and advocate for diversity & inclusion in all that we do. 

     

     

    Primary Location:

    Remote - United States

     

    Other Locations:

     

    Job: 

    Customer Service

     

    Schedule:

    Full time

     

    Equal Employment Opportunity:

    Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

     


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