Carrier Management Specialist

Carrier Management Specialist

Location

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

About Us

At Service Market Logistics (SML) you will contribute to the transformation of our company, the transport industry and society at large. You will be a part of Volvo Group Trucks Operations, which serves all brands and business areas by managing and optimizing service parts availability and distribution to secure customer uptime. Through our operations, we provide world class service focusing on delivery precision, quality, continuous improvement, cost efficiency and synergies delivering value all the way to our customers. We embrace innovation and new technologies and work with environmental care and sustainability at heart. Our footprint consists of 40 distribution centers and 3,800 employees worldwide, and we strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on Customer Success. We are Proud to Deliver. Making a Difference. For People. Every Day.

SML North America (NA) is a part of SML and has about 1,000 employees across the United States, Canada, and Mexico. We operate the Central Distribution Center in Byhalia, MS as well as Regional Distribution Centers across the NA region.

Position Description

This is an incredible opportunity to join a highly energetic team that works with innovation, creativity, and Lean activities in the automotive supply chain. The function Carrier Management Specialist reports to the Transport Parts manager and is responsible for securing the quality level of bought services and implemented transport set-ups, covering the scope of Transport Parts Operations in North America. Our transport systems and bought services are under continuous review to ensure that we provide our customers with the most cost-effective and environmentally conscious logistic solutions possible.

Scope, Influence, Responsibilities and Authorities

Scope and Influence

As a Carrier Management Specialist, you have the authority and are expected to:

• Drive team actions to secure high operational performance and process development.

• Make operational decisions based on sound judgment and cost consciences to deliver agreed service level to customer.

• Use Lean principles to develop and implement solutions to promptly address KPI falling below prescribed alarm & target levels.

• Contribute continuous improvement of Transport Parts processes to support end to end supply chain development.

Responsibilities and Authorities

• Ensure carrier performance is compliant to our contracts and agreements, by identifying, analyzing, and acting (internally and externally) on structural carrier deviations using basic to mostly effective Lean problem-solving methods. Set, agree, and communicate goals, standards, and performance expectations in an open, straightforward, and easily understandable way.

• Monitor the day-to-day booking, pickup, transport, and delivery of parts using manual transport management systems. Results shall be monitored against set objectives and improved to ensure continued customer success. A preventative and proactive approach shall always be applied.

• Focus on quality excellence which is achieved by describing, working according to, and continuously improving our processes. Continuously evaluate processes and take actions to ensure they are effective and efficient.

• Work proactively with strong basic to mostly effective analytical proficiency to analyze operations, warehouse, and transport data to ensure direct contribution to the profit and loss of the commercial results.

• Continuously listen to our customers and stakeholders to understand their needs, and promptly implement sustainable improvements in our operations based on these needs.

• Order extra capacity when agreed lead time or capacity cannot be met.

• Secure capacity and holiday planning. Actively collect information about planned (National Holidays) and unplanned (crisis, strike, etc.) disturbances within the transport network. Proactively analyze the consequences and take measures to avoid or limit the consequences and provide fact-based communication to the stakeholders.

• Support the Purchasing organization during the tender process with carrier performance status, data and advice and by participation in the tender meetings, enabling selection of future transporters.

• Support implementation and onboarding of tender outcome by securing carrier operational requirements and close follow up of the carrier performance.

• Participate in meetings as Transport Management representative for SML to improve processes and communication with Warehouse, TFO, Purchasing, 3rd Party Transport Suppliers, SCO etc.

Competencies and Skills

KPI/PI

• Service level agreed in SOP and contracts.

• ATLAS and Transport on performance (event status entry compliance).

• Pickup and delivery precision KPI's.

• Filling degree.

• Deviation reporting and deviation handling according to agreed service level.

• Administrative and information quality according to agreed service level.

• CO2 emissions.

• Continuous improvement that is measured through Transport mode freight cost.

COMPETENCIES

• TECHNICAL SKILLS: Demonstrated Microsoft Suite skills with proficiency in Excel is required. Oracle based systems and technical skills with strong ability to learn on the fly. Strong basic to mostly effective proficiency with the following tools is required; Microsoft Excel (logic, lookup, reference formulas and visual basic), Microsoft 365 (Outlook, SharePoint, Power Automate, Teams, etc.), Power BI, Visio, and be able to quickly learn how to use Transport and Warehouse management systems (SAP based).

• ANALYTICAL SKILLS: Ability to gather all relevant information for decision making and business development on a fact-based approach. Strong basic to mostly effective ability to identify and solve problems / bottlenecks through root cause analysis, Lean principles, and Cost Deployment.

• CONCEPTUAL THINKING: Ability to understand the big picture (end to end supply chain), analyze and optimize Transport setups through integration with SML end to end activities.

• TEAMWORK / COLLABORATION: Building cooperation among individuals and departments, sharing information and resources, and working to achieve common goals and outcomes. You support performance of Transport Parts through VPS principles.

• CUSTOMER FOCUS: Understand where we create customer value. Drive tasks to solve issues and provide correct solution in right time for customers. Anticipate customer's needs and deliver a service that exceeds their expectations.

• OWNERSHIP/ACCOUNTABILITY: Self-motivated in taking the lead in getting the job done and accepting responsibility for personal actions, costs, and results. High energy and commitment to prioritize, drive and produce results, quickly

• INTERPERSONAL INFLUENCE: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react.

• ATTENTION TO DETAIL: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.

• SAFETY PRACTICES: Acting as necessary with safe operations as a central focus and striving to create a safe work environment.

• LANGUAGE: Fluency in English, as most of the business is conducted in English. Fluency in Spanish is preferred. Strong written and verbal communication skills required.

MINIMUM EDUCATION AND EXPERIENCE

• BS degree in Logistics or Business preferred or equivalent experience

• 2-3 years logistics and/or warehouse facilities experience required, 3+ years preferred

• Six Sigma or Lean experience required; certification preferred.

SKILLS

• Demonstrated proficiency in Lean process development, implementation and improvement across multiple functions/teams

• Knowledgeable in Transport industry laws

• Driver and rest regulations, Measurement and weight restrictions, Hazardous Goods declarations, Safety regulations, Environment restrictions

• Knowledgeable in Mode of transports

• Road FTL, Road LTL, Road Express, Short Sea, Deep Sea, Air, Rail

• Knowledgeable in customs rules and regulations

What's in it for you?

We can offer you an exciting and global working environment which will give you valuable experience that will contribute to your future development within the Volvo Group. You will get the opportunity to interact with highly committed colleagues from different cultures and to influence the development of our future products. Teamwork, energy, passion, and respect for the individual are key values for us. We hope you will learn as much from us as we will from you.

• Compensation & Benefits

• Competitive medical, dental and vision insurance

• Generous paid caregiver and parental leave policies

• Family building benefits, including fertility support and adoption assistance

• Competitive matching retirement savings plans

• A working environment where your safety, health and wellbeing come first

• Programs that make today's challenging reality of combining work and personal life easier

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

Group Trucks Operations encompasses all production of the Group's manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group's customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?

Job Category: Supply Chain & Logistics

Organization: Group Trucks Operations

Travel Required: Occasional Travel

Requisition ID: 9777

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro