Business Systems Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

The Business Systems Analyst will be responsible for supporting and maintaining critical digital wealth applications (both front-end and back-end) across several markets in Asia. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.

The successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs. Working with a global support team, the successful candidate will help "keep the lights on", troubleshoot production defects, provide technical analysis and work with multiple stakeholders to drive issues to resolution.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit?

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes?

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters?

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone?

We are looking for someone with:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course

• Minimum 3-5 years working experience supporting systems at Level 2 (support)

• Experience with relational database structures and methodologies

• Proven ability to multitask both independently and within a team

• Excellent English communication (both written and oral).

• Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation

• Experience in financial industry, particularly wealth and asset management

• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.

• Action oriented, creative, proactive thinker, and eager to learn new technologies

• Willing to work off-hours and extend shifts as needed to support the business

Technical Skills preferred:

o Web app knowledge (frontend or Back End web technologies, APIs etc)

o MongoDB / SQL

o Javascript or any programming language knowledge

o React JS / Node JS

• Other technologies (Nice to have)

o C#, VB Script (.NET / .NET Core)

o CA Workload Automation / job scheduling tools

o ServiceNow / Jira / other workflow tools

o Observability and Monitoring: New Relic, Devo / others

On the job you will:

• Set up and respond to alerts generated by monitoring tools such as New Relic and Devo

• Provide L2 analysis and troubleshooting support for a suite of business applications (both front end and back end)

• Investigate production issues using tools such as MongoDB, ServiceNow, Postman, Swagger UI, and other web applications

• Maintain and support batch job failures involving file transfer and ETL processes

• Incident ownership and management with on-call requirements on a roster basis

• Coordinate development efforts with the development team for enhancements and bug fixes

• Maintain application support documentation in Confluence and Jira

• Consistently apply the concept of continuous improvement

• Adhoc responsibilities as directed by management

**People Leader Role: No

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success?

• A bold ambition and set of goals to be a leader in driving transformation in our industry?

• Our best. Every day.?

Learn more about opportunities with us at ~~~ ??

** This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .