• Business Systems Integration Analyst - MuleSoft

    Salesforce.com, Inc Austin, TX 78703

    Job #2207371437

  • To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

    Job Category

    Mulesoft - Customer Success Group

    Job Details

    MuleSoft's Professional Services team works across every technology to deliver solutions to customers in every industry. As a Business Systems Analyst (BSA) on our Services team, you will play a key role in our Professional Services practice growth. MuleSoft is the leader in implementing the application network by connecting data, devices and applications, and we are pursuing people passionate about integration that enables digital transformation.

    As a BSA, you will be responsible for understanding client's needs in order to determine how MuleSoft's platform addresses the business problem at hand. You will be responsible for elicitation and documentation of integration requirements that are aligned with MuleSoft's design, architecture and implementation. Furthermore, BSA will be working closely with Solution Architects (SA) and Delivery Managers (DM) to ensure that provided requirements are sufficient to assess level of effort and design solutions for use cases in scope.

    Below are some of the responsibilities that you will carry out in your role as BSA:

    • Gain understanding of client's environment and vision leveraging expertise around industry and business demand

    • Understand business process and use cases and translate them into integration solution

    • Elicit integration requirements with SA's input

    • Facilitate requirements walkthrough

    • Document requirements and system interfaces in easily consumable format

    • Support requirement prioritization and scope alignment

    • Facilitate sign-off to ensure alignment and acquire confirmation of integration requirements

    • Work with Delivery Managers to align solution vision to corresponding metrics

    • Play a key role in functional testing of the solution, making sure the metrics are achieved.

    What You'll Achieve

    First 3 months

    • Complete Mulesoft training including our Mulesoft products, Catalyst methodologies for Services implementations and services offerings

    • Complete BSA training, including Facilitation, Requirements Overview, and Integration Requirements for API-Led

    • Complete training to understand the role of each Mulesoft team included in Services engagements

    • Learn the Center for Enablement (C4E) methodology for implementing organizational change jointly with our clients

    • Start working on one or more billable client engagements

    First 12 months

    • Work on several projects as a BSA

    • Independently produce high quality BSA work

    • Collaborate with SA and DM, as well as client's Business Analysis and technical team to make sure that MuleSoft solution meets client's needs

    • Continue expansion of knowledge for Mulesoft products and integration solutions

    • Find opportunities for client expansion by collaborating with the Account Team

    • Contribute to the BSA methodology, expand and mature the practice

    What You'll Need to be Successful

    • 5-6+ years as a Business Systems Analyst

    • Experience in system integrations

    • Bachelor's degree or industry equivalent

    • Experience working in medium to large size IT organizations

    • Experience creating requirements documentation

    • Solid understanding and experience with waterfall and agile methodologies

    • Ability to work in collaboration with a client's business and technical teams to lead MuleSoft discovery

    • Experience and track record of being part of large projects with formal methodologies for project and/or sprint plans

    • Ability to identify client expansion opportunities

    • Leadership skills applied to partner with Customer Success, Engagement Management and the Account Team to optimize client outcomes

    • Strong verbal and written communication skills including individual and small group presentations


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