• Business Systems Analyst, IS&T Customer Systems

    Apple Austin, TX 78703

    Job #2189366432

  • Business Systems Analyst, IS&T Customer Systems

    Austin,Texas,United States

    Software and Services

    • You have the ability to collaborate with multiple lines of business units and technology partners to identify needs and risks and drive solutions.

    • You have extraordinary writing and verbal skills to communicate information effectively to multi-functional teams, senior leaders, and technical staff.

    • You demonstrate the capacity to excel in a complex and dynamic environment where ambiguity may exist.


    An essential function of this role will be to serve as an advocate for our business partnerships, facilitating various efforts between the business partners and IS&T teams. You will maintain a proven focus on ensuring stability, availability, and operational readiness of Customer Systems technologies. These can include Customer Relationship Management tools, telephony, chat, email, and contact center management applications. RESPONSIBILITIES INCLUDE: You will be driving efforts to address highly impactful issues, including coordinating post-mortem discussions with IS&T and business teams. We identify action items to completion and develop and enact support plans during peak system utilization, such as holiday periods, new product launches, and other critical business events. You are asked to support and take leadership of P0/P1 critical incidents impacting tier-one applications, including regular communication to partners throughout the lifecycle of in-scope incidents. You will find opportunities to improve technology resiliency and drive related solutions to meet and exceed business needs based upon forecasted volumes and system utilization. We provide clear, concise, and relevant written and oral communications at the appropriate technical level of audience members.

    Education & Experience

    BS/BA degree preferred Professional certification in project management, business analysis, and IT management in one or more of the following areas preferred Significant technical certifications and or experience in place of professional certifications preferred

    Additional Requirements

    Apple Footer

    Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

    Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

    Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .

    Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

    Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

    Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .