Billing Customer Service Representative

Location: Valley Hwy N, Auburn, Washington, 98001-2440, United States

WORK ENVIRONMENT 8am - 5pm

Work is typically performed in a fast-paced office environment. Extensive phone work. Overtime may be required during certain times.

Job Description

The two primary functions of this position are to process freight bills and assist customers with freight tracking and status information.

1. Accurately prepare assigned billings. May include inputting, plugging, separating for payment, imaging/scanning, filing, copying, etc.

2. Process paperwork related to invoices, delivery receipts, manifests, faxes, damages, shortages, refusals, manifests, bills of lading and other types of paperwork.

3. Receive customer phone calls and provide appropriate information regarding their freight. This may include activities such as:

a. Tracing or researching freight status.

b. Marking bills.

c. Answering questions.

d. Faxing information.

e. Obtaining corrections.

f. Filing reports or claims.

1. Process credit cards.

2. Provide updates or reports as appropriate.

Secondary Duties

1. Assist other Billing/Receiving/Customer Service staff.

2. Sort and distribute paperwork within the office.

3. Other duties as assigned.

Additional Skills & Qualifications

• Good verbal and written communication (in English).

• Must be able to read schedules, freight bills of lading, rate sheets and other paperwork.

• Must exercise good judgment, focus and decision-making.

• Strong ability to prioritize and organize in order to meet deadlines.

• Attention to detail.

• Strong professional phone and customer service skills.

• Ability to deal with difficult and diverse people and remain calm.

• Good computer skills, including data entry and 10-key.

• Ability to operate general office equipment (i.e. multi-line phone, fax machine, copy machine).

• Must be conscientious and aware of safety procedures and issues.

Communication/Customer Contact:

Communication skills are necessary as the position interacts with customers, vendors, contractors and/or suppliers. Contacts may be via telephone or face-to-face. Communication is rarely about confidential information.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.