Assistant General Manager - Onsite

Job Description

JOB SUMMARY

The Assistant General Manager - Onsite assumes responsibility for ensuring the efficiency and effectiveness of the managers and administrators they oversee. The Assistant General Manager also manages Association operations, community standards, and administrative functions of the assigned neighborhoods in the community they represent.

RESPONSIBILITIES

• This position reports to the On-site General Manager.

• Supervises and manages on-site administration team. Develops their reviews and success plans

• Provides oversite of community as applicable to the governing documents for each neighborhood

• Works closely with Neighborhood Representatives and Committee Members to prepare meetings, annual meetings, and special meetings as required

• Prepares reports for Neighborhood Representatives and Board of Directors as needed

• Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors

• Audits compliance inspections on a monthly basis to ensure inspections are being performed in accordance with community policies and procedures.

• Support, train, and provide proactive supervision for staff

• Review and confirm timely distribution of meeting notices, agendas, and minutes of meeting for Neighbor Representatives and Committees when applicable

• Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws

• First line responder to escalated complaint calls from Board Members, homeowners, and vendors. Ensure that calls are acted upon and that follow up action taken is properly recorded and reported with the concurrence and knowledge of the General Manager

• Understands and adheres to all company health and safety procedures as they relate to essential job functions

QUALIFICATIONS

• Proven verbal and written communication skills in order to interface with residents, Board members and vendors

• Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors

• Strong organizational skills, ability to prioritize work and attention to detail

• Strong customer service skills

• Strong presentation skills

• Strong time management skills

• Ability to adapt to change within the organization and the needs of the client

• Proficient in Windows and MS Office with excellent Excel capabilities

• Strong leadership and influence skills

EDUCATION and/or EXPERIENCE

Bachelor's Degree with Community/Association management or equivalent industry experience, or Associates Degree with Community/Associate management or industry equivalent experience.

CERTIFICATES, LICENSES, REGISTRATIONS

CMCA, AMS, or PCAM Designation preferred with 3+ years of community management experience. Supervisory or lead experience preferred

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Requirements

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.