Senior Platform Operations Engineer Cambridge, United States Engineering 2 days ago Post Date 022531 Requisition # Would you like to work on one of the worlds most highly distributed computing platform? Do you enjoy acting quickly to solve problems? Join our Highly Visible Platform Operations team Our highly visible Operations team provides enhanced support on technically diverse subject matter in a 24/7 environment. We collaborate with a variety of engineering groups to deliver our applications safely and securely. We have the best view of the worlds largest distributed platform and are the tools that keep it running. Partner with the best As Senior Platform Operations Engineer, you will contribute to a top-tier operations team that handles complex escalations from a variety of sources. You will resolve critical Tier 3 escalations through troubleshooting and problem solving skills. Working as part of a collaborative global team youll gain exposure to our large-scale network and continually develop your skills. As a Platform Operations Engineer, you will be responsible for: + Troubleshooting and resolving complex technical issues in our networking, storage and proprietary systems areas in a 24/7 environment + Handling escalations from multiple sources including NOCC, Customer Care, Engineering, and Service Performance + Participating in Service Incidents as SME or in another appropriate role to mitigate and resolve platform incidents + Collaborating with cross-functional teams to create technical solutions and support ongoing implementation of network improvements + Promoting operational best practices by improving tools, alerts, and documentation to maintain the integrity of the Akamai network Do what you love To be successful in this role you will: + Have 8 years of experience and a Bachelor's degree in Computer Science or related field + Demonstrate advanced knowledge of Linux/Unix, TCP/IP internetworking/WAN data communications as well as understanding of routing concepts + Show expertise in detailed debugging, log analysis, and troubleshooting often in critical time sensitive situations + Have proficient experience with scripting such as Perl, Python, SQL and/or a desire to learn + Be able to work one day a weekend as part of regular shifts + Show the ability to collaborate with various SMEs to identifying issues and bugs and provide resolutions Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: + Please speak to your recruiter about your flexibility and preferences Working with us At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: + Your health + Your finances + Your family + Your time at work + Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams drive progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you! .Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.