• Route Manager

    Waste Management Shippensburg, PA 17257

    Job #1836207350

  • Equal Opportunity Employer: Minority/Female/Disability/Veteran

    Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

    Waste Management has an exciting career opportunity for an experienced route manager to manage the CDL truck drivers on the local residential waste collection routes based out of the hauling site in Shippensburg, PA. This is a great role for someone who has strong leadership skills and knowledge of DOT regulations.

    The route manager shift will start at 4:00AM.

    I. Job Summary
    Manages collection routes and driver/laborer performance on a daily basis in single or multiple line of businesses: Residential

    II. Essential Duties and Responsibilities
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

    • Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team.

    • Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.

    • Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.

    • Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).

    • Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.

    • Sets and monitors productivity, service, and safety targets for each route and driver.

    • Assists with data collection and reporting required for incentive pay programs.

    • Works with functional groups to resolve employee relations and labor relations issues.

    • Acquires and coordinates temporary workers assigned to assist drivers on routes.

    • Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.

    • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

    • Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

    • Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.

    • Documents problem fixes and provides instructions to dispatch/service should problems recur.

    • Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.

    • Notifies customer service of delivery days for specific areas.

    • Ensures set-up errors and missed pickups are reported and resolved.

    • Documents and maintains records required by regulatory agencies such as the Department of Transportation.

    • Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.

    • Typical shift can start as early as 3:00AM, shift will include Saturdays on a rotating schedule

    III. Supervisory Responsibilities
    This job has supervisory responsibilities for Drivers assigned to the position. This includes responsibility for employee performance reviews and feedback, scheduling time off, employee grievances or complaints, pay changes and job responsibilities. Direct reports consisting of about 15 CDL truck drivers

    IV. Qualifications
    The requirements listed below are representative of the qualifications necessary to perform the job.

    A. Education and Experience

    • Education: Associates Degree (accredited), or in lieu of diploma, High School Diploma or GED (accredited) and two (2) years of relevant work experience work in transportation, logistics, warehousing, or solid waste operations.

    • Experience: No previous work experience required.

    • Applicable experience may be substituted for education requirements.

    B. Certificates, Licenses, Registrations or Other Requirements

    • Valid driver's license required

    C. Other Knowledge, Skills or Abilities Required

    • Coaching, routing assessments and leading employees are requirements of the role.

    • Ability to start a shift at 4:00AM

    • Previous experience managing CDL Drivers preferred

    • Previous experience working in the transportation, logistics or solid waste industries strongly preferred

    • Ability to coach, mentor and train

    V. Work Environment
    Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

    • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

    • Required to exert physical effort in handling objects less than 30 pounds rarely;

    • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

    • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day;

    • Normal setting for this job is: on local truck route, office at hauling site


    Route Managers receive a company vehicle in addition to other benefits
    At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

    Job: *Frontline Professional

    Title: Route Manager

    Location: Pennsylvania-Shippensburg

    Requisition ID: 21018629