• Desktop Support Specialist

    Advanced Technology ServicesNew York, NY 10259

    Job #1176464778

  • Desktop Support Specialist

    IT / Computer / SoftwareNew York City, New York



    ITS is currently looking for a Desktop Support Specialist for our client in NYC. This is a full-time position with benefits. What you'll be doing:

    • Providing Level 1-2 support for all hardware devices including but not limited to laptops, desktops, printers, scanners and assorted Wi-Fi devices as well as perform Lifecycle Management of workstations and mobile devices.

    • Platforms include 80% Windows and 20% MAC

    • Knowledge of Office 365, VPN, network print and drive mapping is needed.

    Qualifications include:

    • Associate degree or equivalent from two-year college or technical school and 3-5 years related experience, or equivalent combination of education and experience

    • A+ certification preferred, or ability to complete within 6 months

    • Support Level 1-2 for All Hardware Printers / Scanners/ Laptop/ Desktop/ Wi-Fi)

    • Perform Lifecycle Management (Workstations/Mobile Devices)

    • Good Knowledge - BitLocker

    • Basic Knowledge - AirWatch a. iPhone/iPads/Android/MAC b. Profile Management c. App Deployment

    • Basic Knowledge - LANDesk - Windows Imaging

    • Basic Knowledge - Meraki

    • Excellent Knowledge - Kaspersky a. Installation b. Management c. Remediation

    • Good Knowledge - O365 a. Creation of email Address b. Delegation c. Resources d. Archives e. Office 2016 (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive) f. SharePoint

    • Basic Knowledge - Active Directory, GPO, Users, Groups, DHCP

    • VPN - Pulse Secure


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