• Customer Experience Professional, (Bilingual French/ English)

    Waste Management {"Country":"US","IsEmpty":false}

    Job #1836066199

  • Customer Experience Professional

    (Bilingual French/ English Required)

    This career opportunity offers a full benefit package, base pay, commission potential, company perks, and more!

    Equal Opportunity Employer: Minority/Female/Disability/Veteran

    CUSTOMERS FIRST, ALWAYS.

    We are looking for people who are committed to our mission of putting the customer first, always. Having a positive attitude, friendly voice and ownership of customer issues are all critical to delivering on this goal.

    /The Opportunity:/As an Inside Commercial Representative (ICR), you'll be responsible for taking a high volume of inbound calls, assisting current customers, and closing new customer sales. You'll be the customers' primary contact, maintaining a strong customer relationship and handling service requests while earning monthly monetary incentives for closing new business.

    To ensure we are able to handle our customers' needs, our employees must be punctual, dependable and reliable.
    Our representatives don't work late night shifts and have limited weekend hours.

    /The Requirements:/

    • Fluency in French and English

    • Excellent verbal, written and keyboarding skills

    • Proficient with Microsoft Office programs (Outlook, Word, Excel)

    • High school diploma or GED

    • Two (2) or more years of customer service or call center environment experience

    /The Location:/

    Currently, most of our representatives are working remotely. Candidates who are selected for this position will work with a blended approach remotely and in-office based on business needs. A requirement to working remotely is the ability to do the job in a designated work area in your home.

    Additionally, you must live within driving distance of one of our office locations, and have the ability to commute as needed to one of the office sites listed below:

    • /26 Patriot Pl., Foxboro, MA 02035/
    • /5701 S. Eastern Ave., Commerce, CA 70040 /
    • /700 E. Butterfield Rd., Lombard, Il 60148/
    • /48797 Alpha Dr., Wixom, MI 48393/
    • /W132 N10487 Grant Dr., Germantown, WI 53022/
    • /520 E. Corporate Dr., Lewisville, TX 75057/
    • /499 Gloster Creek Village Tupelo, MS 38801/
    • /2550 W Union Hills Dr, Phoenix, AZ 85027/
    • /5701 S. Eastern Ave., Commerce, CA 90040/
    • /2102 Universal City Blvd. Universal City, TX 78148/
    • 10940 Laureate Dr., San Antonio, TX 78249

    /WHY SHOULD YOU APPLY? WE INVEST IN YOU!/

    Our employees benefit from an extensive paid training program to learn policies and procedures and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers. This position is a stepping-stone for taking your career to the next level.

    We'll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more!

    /READY TO SUCCEED?/

    If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference. Please click "Apply".

    /About Waste Management:/Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism, and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

    Job: *Customer Support/Client Service Support

    Title: Customer Experience Professional, (Bilingual French/ English)

    Location: United States

    Requisition ID: 21018263